American Auto Shipping Review: From Coast to Coast

American Auto Shipping Overview

Established in 1999, American Auto Shipping is a Las Vegas, Nevada-based auto transport company. As auto transport brokers, they specialize in transporting automobiles of any size, shape, or weight and offer full service to every state, including Alaska and Hawaii. Their clients, from private individuals to huge corporations, rely on the company's dependable, effective, and safe automobile transportation solutions.

Open auto transport, heavy equipment shipping, door-to-door shipment, and motorcycle shipping are just a few services that set American Auto Shipping apart. Adaptability and ease of use are hallmarks of these services, which are tailor-made to suit each client. Due to their customized solutions, customers can save time and avoid hassle while transporting vehicles.

The company's success is based on strong partnerships with reliable shipping carriers like Cruise Control Auto Transport, Matson, and Wrightway Auto Carriers. Due to these partnerships, American Auto Shipping states that they provide affordable rates, dependable service, and the guarantee of dealing with seasoned experts.

Additionally, the Department of Transportation (DOT) has granted American Auto Shipping permission under MC-125957. They also have Better Business Bureau accreditation and an A+ rating.

Features & Services

• Cross-country: American Auto Shipping's dependable and efficient cross-country shipping services will help you transport your automobile from one coast to another. They partner with carriers that guarantee punctual delivery and careful treatment of vehicles across large distances, which is helpful during car transports
• Open transport: Their open carrier service is the most economical and popular option for vehicle transport. Your vehicle will be transported on an open carrier along with other cars, which is cost-effective and ideal for standard vehicles. Despite exposure to the elements, it is a secure and widely used auto transport service
• Enclosed transport: Their enclosed transport service is optimal for those seeking extra vehicle protection. This option protects your car from weather, road debris, and other hazards. Due to the enclosed car carrier, this method is especially recommended for luxury, classic, or high-value vehicles requiring added transit security
• Railway transport: They provide rail transport services outside conventional road transportation. The vast rail network presents an affordable and dependable way to ship cars over large distances. This strategy is ideal for locations well-connected to rail lines and for shipments in bulk
• Door-to-door shipping: You can easily have your automobile picked up and delivered to your location using their door-to-door shipping service. With this service, you will not be concerned about going to a terminal, which means your car will be transported quickly and easily
• Hawaii transportation: Transporting a vehicle to or from Hawaii requires specialized services. They offer seamless auto shipping to and from the Hawaiian Islands, coordinating sea and land transport to ensure your vehicle arrives safely and on time
• Heavy equipment transport: This service caters to the unique needs of moving oversized and heavy machinery. Whether it's construction equipment, agricultural machinery, or other large vehicles, they have the expertise and specialized equipment to handle these complex logistics

Additional features

• Military car shipping: They offer specialized car shipping services for military personnel. Understanding the unique demands of military relocations, they provide discounts and flexible scheduling to accommodate active-duty members, ensuring their vehicles are transported safely and efficiently
• Auto auction shipping: If you purchase a vehicle from an auction, they provide shipping services to transport your newly acquired vehicle from the auction site to your desired location. Their network and experience ensure that your auction purchase is handled carefully and delivered promptly
• Motorcycle shipping: Transporting motorcycles requires particular attention and care. Their motorcycle shipping service uses specialized equipment to secure and protect your bike throughout the journey. Whether you own a standard bike, a cruiser, or a sports bike, they guarantee safe and reliable transport

Pricing & Plans

To cater to varying customer needs, American Auto Shipping offers three levels of service:

• Standard service: The standard level of service is meant to pick up a vehicle within 1-3 weekdays, making it a suitable solution for individuals with flexible schedules who are not in a rush. This service is the most cost-effective, delivering the lowest competitive price while assuring dependable transportation
• Priority shipping: Priority shipping costs $200 more than the standard service and aims to pick up vehicles within 1-2 weekdays. This service is ideal for clients who need their car delivered more urgently but can still provide a brief window of flexibility. It is created for people with tighter schedules who want a speedier response than the usual service delivers
• Expedited shipping: The expedited shipping service is designed for urgent situations, providing vehicle collection within 24 hours on business days. Though it costs $500 more than the normal service, it is the best alternative for individuals needing their vehicle promptly picked up. This service is highly suggested for last-minute planning or emergencies, giving the shortest possible transit solution

Since prices differ based on a variety of factors, including vehicle size and type, season, distance, open or enclosed carrier, and market circumstances, American Auto Shipping does not display their prices. However, they have an instant quote tool that will give you a free quote and state that it is binding.

We requested a free 2024 Hyundai Santa Fe quote via open carrier from Los Angeles, California, to Hamilton, Ohio. The discounted price received was $1369, paid in full as a down payment. However, the regular price is $1469, with $299 as a down payment and $1170 as cash on delivery. The price is locked for the first 24 hours, with no hidden fees.

In addition, they state that they will reimburse up to $500 of your deductible if a vehicle is damaged during the shipping process, but the carrier's insurance coverage does not cover them.

Advantages

Free rental car for delayed deliveries

American Auto Shipping will provide a free rental car if your delivery is more than 14 days late. This will ensure you are not left without transportation in the event of unexpected delays, allowing you to rest easily and minimize hassle.

Live chat option

Their website provides a live chat option for immediate assistance and support. This option can boost your overall customer support experience, answer your questions faster, and fix problems in real-time.

Price lock promise

Their price lock guarantee ensures that the indicated price at the start of your booking will remain unchanged regardless of market fluctuations. Customers can plan more precisely and avoid unforeseen expenses with this openness and dedication.

Free car wash

Upon delivery, they offer a free car wash, ensuring your vehicle arrives safely, clean, and presentable. This added touch reflects their commitment to customer satisfaction and attention to detail.

Vehicle variety

American Auto Shipping can safely transport any kind of vehicle, including motorcycles, boats, heavy equipment, RVs, antique vehicles, and more. This is a flexible option for consumers with various types of automobiles since it can accommodate unique transportation demands.

Special discounts

They offer special discounts for popular transport routes and seasonal backhaul routes. These discounts make it more affordable to ship your vehicle during certain times of the year or along commonly traveled routes, providing cost savings for budget-conscious customers.

Disadvantages

No real-time tracking

One drawback is the lack of real-time tracking for your vehicle. While they state that carriers provide updates and communication throughout the transport process, the absence of a real-time tracking feature may leave customers wanting more immediate and precise location information.

Limited international options

Their services primarily focus on domestic transport within the United States, with limited international shipping options. This limitation can disadvantage customers needing to transport vehicles across international borders or to more remote global destinations.

User Experience

Accreditation and a BBB rating of A+ characterize American Auto Shipping. On the other hand, their customer reviews are mixed, with Trustpilot giving them a 2.5 out of 5 and Google ratings giving them 4.5 out of 5 stars.

Positive reviews

Many customers have written reviews of American Auto Shipping, praising how easy the process was and how competitive the pricing was. They were also grateful for the prompt pickups and deliveries, the drivers' courteousness, and the team's effective communication. Customers have stated that they found the overall service quality reliable and the handling of their vehicles careful, with many indicating their intention to use the service again and recommending it to others.

Furthermore, American Auto Shipping's commitment to clear communication, frequent updates, and dedication to ensuring a smooth experience were consistently mentioned. Despite occasional delays, customers noted that the overall service quality, competitive pricing, and reliable transport made American Auto Shipping a top choice for their vehicle transportation needs.

Negative reviews

American Auto Shipping has received customer feedback expressing concerns about their service experience. These include instances where vehicle pickup dates were delayed, leading to frustration and inconvenience for the customers. Communication issues, such as difficulty reaching customer service representatives and receiving updates on the status of their shipments, have also been reported.

Moreover, occasional complaints of vehicle damage during transportation have generated worries among customers regarding handling and maintaining their cars during shipping. In addition, there have been instances where customers have had trouble obtaining full refunds for services not provided by the initial quote.

Customer Support Options

American Auto Shipping provides their customers with a thorough service system to guarantee prompt and effective assistance throughout the process. Their Las Vegas support team can be contacted at 800-577-3617, while their Portland team can be contacted at 800-930-7417. They also offer a live chat option on their website for 24/7 support.

In addition, they offer a blog page, an article page, and informative videos for educational purposes.

Final Thoughts

As a result of their extensive knowledge, dependable services, and focus on the customer, American Auto Shipping distinguishes themselves from the competition in the auto transportation sector. Since their founding in 1999, the firm has demonstrated that they can transport vehicles of varying sizes and types across the entirety of the United States, including specific routes to Alaska and Hawaii. Since they have connections with renowned carriers and have the flexibility and diversity of services they provide, they can meet a wide range of transportation requirements.

Even though American Auto Shipping excels in various areas, prospective customers should be aware of some of the mentioned negatives, which include the possibility of experiencing occasional delays and difficulties in communicating with the company. On the other hand, the proactive actions taken by the firm, such as providing free rental cars in the event of delayed deliveries and maintaining a price lock guarantee, are evidence of their dedication to ensuring customer satisfaction. 

While American Auto Shipping can be a reliable choice, they might not be the right provider for you. Look at our reviews of the top auto transportation companies and compare them to see where each stands. We also have a blog page with updates on the latest news and trends in the industry. 

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