NordVPN: Standard-Bearing Internet Privacy

NordVPN at a Glance

NordVPN is Nord Security's flagship product, designed to offer seamless digital protection through a comprehensive suite of features. They have positioned themselves as a leading provider in the cybersecurity space, focusing on delivering high-speed, secure, and private internet access to users worldwide. With over 6,300 servers in 111 countries, NordVPN serves a broad client base, including individuals, small businesses, and large enterprises.

The service is known for their extensive feature set, including next-generation encryption, a strict no-logs policy audited by independent experts, and specialized servers like Double VPN and Onion over VPN. NordVPN also supports a wide range of platforms and, for those concerned about privacy, NordVPN’s advanced Threat Protection Pro feature and Dark Web Monitor provide additional layers of security, making them a standout choice in the crowded VPN market.

NordVPN consistently receives high praise from both users and industry experts. They have been featured in top lists by PCMag, TechRadar, and Forbes, and are frequent recipients of cybersecurity awards. Their strict no-logs policy, coupled with a user-friendly experience, makes them a trusted name in online privacy and security. Yet the company continues to innovate, adding new features and expanding their network to meet the growing demand for secure internet access.

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NordVPN Features & Perks

NordVPN offers an extensive suite of features designed to provide comprehensive online protection, improve privacy, and optimize your internet experience. Below are some of their key features:

• Global network of servers: NordVPN provides access to thousands of servers across the world, including specialized servers like P2P, Double VPN, and obfuscated servers. This wide selection ensures fast, reliable connections tailored to specific needs like torrenting, bypassing geo-restrictions, and enhanced privacy
• Split tunneling: Allows users to route some of their traffic through the encrypted VPN tunnel while letting other apps access the internet directly. This flexibility optimizes speed and functionality, particularly when using resource-intensive services
• Double VPN: This feature routes your internet traffic through two separate VPN servers, encrypting your data twice for an extra layer of security. This feature is particularly beneficial for users who require enhanced privacy, such as journalists or activists
• Private DNS: NordVPN’s private DNS servers prevent third parties, like ISPs, from monitoring your online activities. This adds an additional layer of privacy, ensuring that your browsing data remains confidential
• Dedicated IP: Provides a static IP address unique to you, ideal for secure access to business networks, online banking, and avoiding CAPTCHA requests. This feature helps maintain a consistent online presence while using a VPN
• SmartPlay: Integrates VPN and Smart DNS technologies to seamlessly bypass geo-restrictions on streaming platforms, enabling safe access to content on services like Netflix, BBC iPlayer, and Amazon Prime Video. It operates automatically within all NordVPN apps, requiring no additional setup
• Kill switch: This feature protects your data by automatically disconnecting your device from the internet if the VPN connection drops. It is crucial for maintaining privacy and preventing accidental exposure of your IP address or other sensitive information
• Accessibility and multi-language support: NordVPN offers intuitive apps and extensions that require minimal setup, and the service supports multiple languages, including English, German, Spanish, French, Japanese, Korean, Portuguese, Chinese, and Arabic, ensuring ease of use for users worldwide

They also provide some additional perks outside of their core VPN features, such as:

• Threat Protection Pro: This advanced cybersecurity tool blocks malware, intrusive ads, web trackers, and phishing attempts. It scans files during download, removes any malicious ones, and protects against both known and zero-day threats. Unlike traditional antivirus, it also works independently of the VPN connection, continuously safeguarding your device
• Meshnet: This is a feature that enables the creation of private, encrypted networks between multiple devices, ideal for secure file sharing, gaming, and remote work
• Dark Web Monitor: This tool alerts you if your credentials appear on the dark web, allowing you to secure your accounts promptly
• Ad Blocker and Anti-Tracking: Part of Threat Protection Pro, these tools ensure a cleaner, safer browsing experience by blocking intrusive ads and preventing trackers from following your online activities

Protocols and speeds

NordVPN supports several top-tier encryption protocols, including the proprietary NordLynx VPN protocol, which is based on WireGuard. NordLynx is designed to deliver exceptional speed without compromising security, making it ideal for bandwidth-intensive activities like streaming, gaming, and large file transfers. The service also supports OpenVPN and IKEv2/IPsec, ensuring compatibility across different devices and networks, while maintaining a high level of encryption and security.

NordVPN's Security & Privacy Measures

Central to their security is the use of AES-256 encryption, widely regarded as the gold standard in cybersecurity. This encryption method, combined with the NordLynx protocol, ensures both fast and secure connections. For those needing additional layers of security, NordVPN offers Double VPN and Onion Over VPN, which encrypt your data twice and route it through the Tor network for maximum anonymity.

One of NordVPN’s standout features is their use of RAM-only servers. Unlike traditional servers that store data on hard drives, RAM-only servers run entirely on volatile memory, meaning all data is wiped clean with every server reboot. This not only enhances security but also reinforces NordVPN’s strict no-logs policy, with independent audits by the likes of Deloitte and PwC. This policy ensures that even if data were to be intercepted, there would be no logs available to compromise your privacy.

NordVPN’s server infrastructure is robust, featuring a mix of owned and rented servers. However, the implementation of RAM-only servers mitigates potential risks associated with rented servers, as no data can be persistently stored. Additionally, all servers are configured to be diskless, meaning they operate without any physical hard drives, further preventing the storage of sensitive data and enhancing the security of your information.

For users particularly concerned about privacy, NordVPN provides Private DNS on every server to prevent third-party DNS providers from tracking or logging your online activities. The Threat Protection Pro feature adds another layer of security by blocking malicious websites, intrusive ads, and trackers, while also scanning files during download to prevent malware from infecting your device. On top of all that, they also use obfuscated servers to hide the fact that you’re using a VPN, which is crucial for users in restrictive environments or countries with heavy internet censorship, such as China. These servers mask VPN traffic as regular internet traffic, ensuring that your connection cannot be detected or blocked by governments or ISPs.

Plans & Prices at NordVPN

NordVPN offers three main subscription plans—Basic, Plus, and Complete—each tailored to different user needs. The plans offer monthly, yearly, or two-year billing options. The longer subscription periods come with substantial discounts, and the two-year plans currently include three extra months for free. All plans come with a 30-day money-back guarantee, providing flexibility and peace of mind.

• Basic: This lowest-tiered plan starts at $12.99 per month when billed monthly, offering essential features like a secure, high-speed VPN and the Threat Protection suite, which includes anti-malware and advanced browsing protection. For those opting for longer commitments, the Basic Plan is available at $4.99 per month when billed annually, totaling $59.88 for the first year, and $3.09 per month on the two-year plan, or $83.43 for the first two years
• Plus: This plan is priced at $13.99 per month for monthly subscribers. It includes all the features of the Basic Plan but adds a password manager and a data breach scanner, making it suitable for users who need extra security for their online credentials. The yearly option reduces the cost to $5.99 per month, or $71.88 for the first year, while the two-year plan offers the most savings at $3.99 per month, or a total of $107.73 for the first two years
• Complete: This is the most comprehensive option, priced at $14.99 per month on a month-to-month basis. This plan includes everything in the Plus Plan and adds 1 TB of encrypted cloud storage, making it ideal for users who need secure storage in addition to robust VPN and cybersecurity features. The yearly subscription for the Complete Plan costs $6.99 per month, or $83.88 for the first year. The two-year plan comes in at $4.99 per month, or $134.73 for the first two years

They have a dedicated page on their website where you can find current discounts and promotional offers. This page will usually list any ongoing promotions, such as discounts for longer-term plans or special offers during specific times of the year. Additionally, you can often find NordVPN discount codes through third-party coupon websites.

Keep in mind that taxes may be applicable, and are not included in the above prices. NordVPN accepts a variety of payment methods, including credit cards, direct debit, Alipay, cryptocurrency (Bitcoin, Ethereum, Ripple), Amazon Pay, and Google Pay. While they don't directly accept PayPal, they use Paddle as a payment processor, which allows you to make payments using PayPal.

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The Advantages of NordVPN

• Strong security features: They excel in providing top-tier security with AES-256 encryption, Double VPN, and Onion over VPN, therefore going beyond standard encryption to offer enhanced privacy. These features cater to users who need extra layers of security, particularly in restrictive environments
• High-speed connections: Utilizing the NordLynx protocol, based on WireGuard, NordVPN provides fast and stable connections, making it ideal for streaming, gaming, and torrenting without significant speed loss
• Wide server network: With a presence in 111 countries and over 6,300 servers, NordVPN provides you with diverse options for secure and fast connections. This extensive network ensures reliable access to global content and enhances user privacy
• Privacy-friendly no-logs policy: Located in Panama, NordVPN is outside of major surveillance alliances and adheres to a strict no-logs policy, independently audited by PwC and Deloitte, which ensures that user data is never stored or shared. Combined with RAM-only servers, this guarantees that all data is wiped clean with every reboot, reinforcing your privacy
• User-friendly interface: Their apps are known to be intuitive and easy to use, even for beginners. The interface is designed for quick setup and seamless navigation, promoting a smooth user experience across multiple devices
• Streaming and geo-unblocking: Their SmartPlay feature enables you to bypass geo-restrictions on streaming platforms like Netflix, BBC iPlayer, and Amazon Prime Video
• Optimized for P2P and gaming: NordVPN supports torrenting and P2P activities with specialized servers, ensuring secure and anonymous file sharing without compromising speed. They also offer protection against DDoS attacks and optimized servers for reduced latency, making them an ideal choice for gamers. Additionally, obfuscated servers help bypass geo-censorship in restrictive regions
• Cross-platform compatibility: The NordVPN network supports up to 10 simultaneous connections on a wide range of devices, including Windows, macOS, Android, iOS, Linux, Fire OS, and Chrome OS. It offers Android and iOS apps and browser extensions for Google Chrome, Firefox, Android TV, and Microsoft Edge, ensuring comprehensive protection across multiple platforms, whether you’re at home, on the go, or gaming on your console

Why You Might Not Choose NordVPN

• Inconsistent pricing: NordVPN’s pricing structure can be confusing, with significant price increases upon renewal. While the initial sign-up rates are competitive, the steep rise in costs for subsequent terms may deter budget-conscious users
• Occasional connection issues: Some users report inconsistent speeds and connection stability, particularly in certain regions. Although generally fast, there can be occasional performance drops that impact the user experience
• Device connection limitation: While they now allow up to 10 simultaneous connections, some competitors offer unlimited connections, which might be a better value for users with many devices

The NordVPN Customer Experience

This VPN service receives mostly positive reviews from users, but also get their fair share of criticism. They currently have a Trustpilot review score of 4.2 out of 5 stars, calculated from over 30 thousand reviews, and a Capterra score of 4.6 out of 5 from over a thousand reviews. On the other hand, they get a low 2.1 out of 5 on Sitejabber, albeit from a significantly smaller pool of reviews.

Positive feedback

Customer feedback for NordVPN is generally positive, with many users praising their reliability, speed, and extensive server network. Users appreciated the ease of use across multiple devices and platforms, noting that the VPN maintained high performance without significantly slowing down their internet connection. The security features, such as the Dark Web Monitor and Threat Protection, are frequently highlighted as valuable tools that enhance online privacy. Customer support also received much commendation for being responsive and helpful, particularly when resolving technical issues or guiding users through setup processes.

Critical feedback

However, there are some critical reviews, mainly concerning the service’s pricing and billing practices. Some customers expressed frustration with unexpected auto-renewal charges and difficulties obtaining refunds, which led to some dissatisfaction despite the product’s quality. Additionally, a few users reported issues with connection stability, inconsistent speeds in certain regions, and occasional bugs in the software that hindered their experience. While these criticisms are notable, the overall sentiment remains positive, with most users finding NordVPN to be a dependable and effective solution for online security and privacy.

Because this VPN provider does not have a Better Business Bureau (BBB) profile, we cannot comment on how well they respond to customer complaints. However, they do respond to most, if not all, customer reviews, and they generally show a commitment to addressing concerns, with the company often apologizing for any inconvenience and offering additional support through alternative channels like live chat or social media. However, their strict adherence to policies, particularly regarding refunds, sometimes leads to dissatisfaction among customers, as seen in cases where refunds were denied despite customer complaints.

Customer Support at NordVPN

NordVPN offers robust customer support through various channels to ensure users receive timely assistance. Users can access the 24/7 live chat bot directly, at the lower right corner of their support page, for real-time help. While direct phone support is not offered, they can be reached by email at support@nordvpn.com.

Additionally, the support page features comprehensive self-help resources, including detailed setup tutorials, frequently asked questions, and troubleshooting guides. These resources are designed to help users resolve common issues independently.

The Bottom Line

NordVPN is a top-tier VPN service that offers robust online security, privacy, and access to a global network of over 6,300 servers. Their value proposition lies in being one of the fastest VPNs, whether you're using a PC, Mac, or any other device. They deliver encrypted connections on top of advanced features like Double VPN, Threat Protection Pro, and RAM-only servers. This makes them an excellent choice for anyone looking to safeguard their digital footprint, bypass geo-restrictions, or engage in secure P2P activities. Their services are compatible with a variety of platforms and products, with anything from the Chrome browser to a Raspberry Pi!

However, when weighing the pros and cons, it’s clear that while NordVPN excels in security, speed, and user-friendliness, there are some drawbacks to consider. The pricing structure can be a bit steep upon renewal, and there may be occasional connection issues or speed drops in certain regions. Additionally, the device connection limit, although increased to 10, may still fall short for users with numerous devices. These factors should be considered depending on your specific needs.

To make an informed decision, we encourage you to explore our other VPN reviews to see which may deliver on your specific requirements. You can then compare your top choices using our comparison tool, and read our blog for insights on cybersecurity and online privacy. Whether you’re new to VPNs or looking to switch providers, our resources are designed to help you choose the best option for your needs.

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