HideMyAss VPN: Safe Browsing With IP Shuffle & Global Reach

HideMyAss Overview

HideMyAss (HMA), founded in 2005, is a UK-based virtual private network (VPN) provider known for their extensive server network and user-friendly applications. Launched initially as a proxy service, HMA has evolved into a comprehensive security tool for individuals and businesses seeking to enhance their online privacy and security. The Czech cybersecurity company Avast acquired HMA in 2016, which increased their market presence. HMA operates globally, with servers in over 290 locations across more than 210 countries, making them accessible to many users. Additionally, the service is available in multiple languages, catering to an international audience.

The VPN employs military-grade AES-256 encryption and supports various protocols, including OpenVPN and IKEv2/IPsec. HMA adheres to a strict no-logging policy that VerSprite independently audits to ensure that user activity remains private. The service also offers an automatic kill switch and IP shuffle for enhanced anonymity. Furthermore, they offer a long money-back guarantee to allow users to test the service risk-free.

HMA has built a solid reputation in the VPN industry, known for their vast server network and user-friendly interface. While they faced some past concerns about data sharing due to their UK jurisdiction, the company has since enhanced their privacy policies to address these issues. HMA consistently earns positive reviews across various platforms and is frequently listed among top VPN providers. Overall, HMA is regarded as a reliable option for users seeking a straightforward VPN solution with global reach.

Features & Services

• Global server network: HMA boasts an extensive global presence, with over 1,100 servers strategically placed across 290+ locations in 190+ countries. This expansive VPN network offers users incredible flexibility to connect from nearly anywhere globally, ensuring reliable access to region-locked content and consistent connection speeds
• Multi-device support: HMA supports installation on unlimited devices, making them versatile for users with multiple gadgets. You can connect up to five devices simultaneously on a single subscription, ensuring you can protect your phone, laptop, tablet, and more. For larger households or power users, HMA offers a plan that supports up to 10 simultaneous connections
• Kill switch: The kill switch feature is one of the most critical aspects of HMA’s security features. This function ensures that all internet access is automatically halted if your VPN connection suddenly drops. By doing so, HMA prevents accidental exposure of your real IP address or sensitive data
• No-logs policy: HMA takes privacy seriously and operates under a strict no-logging policy, audited by VerSprite. This means they do not store any information related to your online activity, such as your IP address, connection logs, DNS queries, or browsing history. By not retaining this data, HMA ensures that your internet activities remain private and inaccessible
• IP shuffle: The IP shuffle feature stands out for those seeking an extra layer of privacy. It randomly changes your IP address at intervals you set, making it difficult for third parties to track your online activities. You can customize the shuffle frequency to your needs without compromising your connection to a specific location
• Split tunneling: HMA offers split tunneling for Android users, allowing you to decide which apps use the encrypted VPN connection and which do not. This feature is perfect for users who want to stream geo-restricted content through the VPN while keeping local apps running outside the VPN for optimal speed and functionality

Additional features

• Speed test: The speed test feature is a welcome addition for users who want to ensure they are connected to the fastest HMA server. Directly within the app, you can test the speed of various virtual server locations, allowing you to choose the best option for your specific needs—streaming, downloading, or just general browsing. This feature is available on Mac and will soon be introduced for Windows
• Lightning Connect: The Lightning Connect feature takes the guesswork out of finding the best VPN server. With just a single click, HMA automatically connects you to the fastest server available based on your current location, ensuring fast speeds and uninterrupted experience
• IP checker: HMA’s built-in IP checker tool lets you verify whether your IP address is successfully masked, confirming that your VPN protects your location and identity
• IP refresh: If you encounter blocks or restrictions while browsing, the IP Refresh feature allows you to instantly switch to a new IP address within the same virtual location. With a tap, you can bypass blocks and continue your activity without the hassle of reconnecting to a different server
• WebRTC test: HMA also provides a WebRTC test, which helps you detect if your browser is leaking your actual IP address through WebRTC. This is essential for maintaining privacy, as WebRTC leaks can occur even when your VPN is active
• Free proxy: For quick and temporary needs, HMA offers a browser extension that enables you to access blocked content or browse the web anonymously in a single browser tab. This extension includes features like Tab Killer, which automatically closes unwanted tabs for privacy, and Auto Disguise, which masks your online identity with a single click. While it’s a more limited option than the full VPN services, it’s a convenient way to secure your browsing without installing additional software

Protocols and speed

• OpenVPN: HMA supports the OpenVPN protocol, known for its balance of security and performance. This VPN protocol, used on Windows and Android, provides robust encryption and reliability, making them a trusted choice for securing internet traffic
• IKEv2/IPsec: On Mac and iOS apps, HMA implements IKEv2/IPsec, built over Apple’s stack to ensure the best compatibility. This protocol offers a seamless connection and enhances security for users in the Apple ecosystem, making them an excellent option for those seeking fast and secure VPN connections on these platforms
• P2P-optimized servers: HMA offers specialized P2P-optimized servers designed for fast and secure file sharing. These servers allow VPN users to download and upload large files without compromising speed or privacy
• Fast servers: To ensure a fast and seamless browsing experience, HMA has upgraded their core data centers with 20 Gbps servers. These high-capacity servers significantly boost connection speeds, allowing users to stream HD content, download large files, and browse the web with minimal lag

Security & Privacy Measures

• Military-grade encryption: HMA uses the highest encryption standards available, employing AES-256-GCM encryption on Windows and Android. This industry standard encryption ensures your data is completely secure, protecting it from hackers, surveillance, and other malicious entities. In addition, RSA-4096 handshakes and SHA-256 authentication add extra layers of security, ensuring your connection is virtually unbreakable
• Smart kill switch: The Smart Kill Switch offers enhanced protection by automatically cutting off your internet connection if the VPN connection drops. This feature ensures that your sensitive personal information or location is never momentarily exposed. On Windows, you can customize the Kill Switch to activate for specific apps
• Leak protection: HMA includes built-in leak protection against IPv4, IPv6, and DNS server leaks. By routing all DNS requests through their no-log servers and encrypting them, HMA prevents any DNS leaks that could reveal your true location or browsing activity
• DDoS protection: Besides securing your data, HMA’s servers are fortified against DDoS attacks, ensuring your connection remains stable and fast even in an attempted cyberattack

Plans & Prices

Five device connections

HideMyAss offers three main plans for users who need VPN protection for five devices. The one-month plan is $11.99 per month and is billed once, making it a good option for those seeking short-term coverage without any long-term commitment. For those seeking a longer solution, the 12-month plan is $4.99 monthly, billed annually at $59.88. For those who prefer a long-term commitment, the 36-month plan costs $2.99 monthly, with $107.64 billed once every three years.

Family plans for ten devices

The family plan for ten devices offers several options if you have multiple devices or a larger household. The 12-month plan covers 10 devices at $7.99 per month, with an annual fee of $95.88. For extended coverage, the 24-month plan costs $6.99 monthly, with $167.76 billed every two years. For those seeking long-term protection, the 36-month plan is $5.99 monthly, with $215.64 billed once every three years.

Short-term plans

For users looking for short-term plans, HideMyAss offers flexibility with a one-month plan at $11.99 monthly, billed once. For those seeking medium-term coverage, the six-month plan costs $8.99 per month, with a total of $53.94 billed every six months. Long-term users can opt for the 24-month plan, which charges $4.99 monthly and costs $119.76 every two years.

Business plans

For businesses that require VPN access for multiple devices, HMA offers both monthly and yearly billing options. The monthly billing plan with ten simultaneous connections costs $23.00 for small teams. The 20 simultaneous connections plan costs $46.00 monthly for larger teams, providing broader coverage for businesses with more devices. The most extensive monthly plan supports 30 simultaneous connections for $69.00 per month, making it ideal for large enterprises or teams that require ample connection support.

For businesses that prefer yearly billing, HMA offers several options. The ten simultaneous connections plan is $12.99 monthly, with $155.88 billed annually. The 20 simultaneous connections plan supports 20 devices at $23.99 monthly, billed annually at $287.88, and offers a simple, once-a-year payment. For larger teams, the 30-simultaneous connections plan costs $32.99 monthly, billed annually at $395.88, providing comprehensive device coverage for consistent, reliable VPN access throughout the year.

The Perks & Downsides of Using HMA VPN

Perks

• User-friendly interface: Users only need to press an on/off button on the app’s main page to activate the VPN. Switching between servers or accessing advanced features like IP shuffle or the kill switch is equally straightforward, making it accessible even for those unfamiliar with VPN technology
• 30-day money-back guarantee: HMA VPN provides a 30-day money-back guarantee, allowing users to try out the service with minimal risk. If you’re unsatisfied, you can get a full refund within the first month
• Minimal data logging: While HMA has a robust no-log policy, they must store some data, including the day and time the VPN is used and the amount of data transmitted. However, HMA assures users that they only store this information for 35 days before permanently deleting it. This policy strikes a balance between maintaining operational efficiency and ensuring user privacy
• Robust security measures: HMA offers industry-standard security features, including AES-256 encryption to safeguard your data, a kill switch to prevent accidental exposure in case of connection drops, and DNS leak protection to keep your IP address private
• Supports several platforms: HMA VPN is compatible with various platforms, including Windows, macOS, Android, iOS, Linux, and even routers. Whether using your VPN on your smartphone or through an iOS or Android app, the VPN ensures cross-device protection
• Wide server connections: They operate over 1,100 servers in more than 290 locations worldwide, offering users excellent global coverage. This extensive server network not only ensures reliable access to region-locked content but also helps maintain fast and stable connections, making it suitable for activities like streaming, gaming, or browsing from different regions
• Privacy tools: HMA offers a suite of privacy tools to enhance user anonymity. These tools encompass an IP checker that confirms the concealment of your IP address, and an IP refresh feature that enables instant switching to a new IP address at a precise location. Additionally, the WebRTC test checks for potential IP leaks and DDoS protection safeguards against cyberattacks
• Scalable pricing: HMA VPN offers flexible plans for short-term and long-term users. From one-month subscriptions to three-year plans, a package suits different needs and budgets, providing good value for the range of features offered. Additionally, users can choose from plans that support five connections and ten connections or even opt for a business plan that supports up to 30 simultaneous connections

Drawbacks

• Lack of crypto-currency support: One of the downsides of getting an HMA subscription is the limited payment options. They only accept traditional payment methods like credit cards, with no support for cryptocurrency payments. This can be limiting for users who prefer more anonymous payment methods
• No free trial: Unlike some competitors, HMA VPN offers no free trial. While they do provide a 30-day money-back guarantee, users looking for a short-term test of the service without payment upfront may find this to be a drawback
• Limited feature set: HMA VPN lacks features common to other VPN services. For instance, some competitors offer specialized features like double VPN, onion over VPN, and dedicated IP addresses—all missing from HMA’s feature set. These advanced features could be valuable for users seeking greater security and customization options
• Advanced features limited to platforms: Another limitation is that some of HMA’s advanced features are only available on specific platforms. For example, HMA only allows five or ten simultaneous connections, which may be limiting for users with a larger number of devices. The split tunneling feature allows users to select which apps go through the VPN, which is only available on Android devices. The kill switch is only supported on Windows, Mac, and Android. Lastly, the speed test feature is available on Mac users but has yet to be released for Windows
• Based inside the 5/9/14 Eyes Alliance: One notable concern is that HMA VPN is based in the United Kingdom, part of the 5/9/14 Eyes surveillance alliance. The government could request user data as part of international surveillance agreements. Although HMA has a no-logs policy, users concerned about privacy may see this as a drawback compared to VPNs outside these alliances

The HideMyAss VPN Customer Experience

HMA’s customer reviews vary widely across different platforms, reflecting a mix of user experiences. On Trustpilot, HMA has a rating of 1.3 out of 5, while on Sitejabber, they hold a 2.1 out of 5, indicating some dissatisfaction among users on these sites. However, on Capterra, HMA fares much better, with a 4.3 out of 5 rating, suggesting that many users appreciate their features and performance. Regarding their mobile application, the HMA app scores a strong 4.6 out of 5 on the App Store and is rated 3.9 out of 5 on Google Play.

While customer reviews provide valuable insights into a service's quality, it’s important to remember that these ratings reflect individual experiences and do not always indicate overall service quality.

Positive reviews

Customers have consistently expressed satisfaction with HMA VPN’s customer support, often highlighting the quick response times and effective solutions the support team provides. Many users frequently praised the ease of accessing help and the professionalism of the support staff, particularly when resolving billing or technical issues, which contributed to their positive customer service experience.

Moreover, several customers have pointed out HMA’s user-friendly interface as a major advantage. The ability to easily switch servers or set up the VPN without complications makes it appealing to tech-savvy individuals and beginners. Additionally, the extensive server network is another frequently appreciated feature, with users mentioning how the wide variety of global servers enables them to bypass geo-restrictions and maintain fast connection speeds. Customers also stated they value the VPN’s reliability and performance, particularly when traveling or needing secure connections to access entertainment content. Overall, customers expressed that HMA’s simplicity, efficiency, and global reach have made them a trusted choice for many users.

Negative reviews

Many customers have voiced frustrations with HMA's reliability and customer support. Several users reported frequent disconnects and poor connection stability, with one mentioning that the VPN would disconnect 10 to 15 times within a 30-minute session, making it nearly unusable for activities like downloading. Others expressed dissatisfaction with HMA’s customer service, noting that it was slow and unresponsive. Additionally, several users highlighted difficulties canceling subscriptions, claiming they could not stop the service from auto-renewing despite contacting customer support.

Some users also pointed out limitations with HMA’s server performance, particularly bypassing geo-blocks. Several users noted that streaming services like Netflix and Hulu blocked them even when connected to a U.S. server, despite advertising access to international content. Other complaints included the inaccurate IP locations provided by the VPN, with some users finding that they were connected to entirely different countries than those selected.

Customer Service & Support Options

HMA does not provide a direct email address or phone number for inquiries. However, you can submit a ticket with your complaint or request, and a member of their support team will contact you.

Additionally, they offer a variety of self-help resources, including an FAQ page, a knowledge base, how-to guides, and a blog, providing users with plenty of information to troubleshoot common issues.

Final Thoughts

In conclusion, HideMyAss (HMA) stands as a VPN provider with a robust global server network and various privacy tools to protect users’ online security. HideMyAss's platform caters to individuals and businesses, providing extensive geographical reach and compatibility with multiple devices. HMA’s notable features, such as military-grade encryption, a no-logs policy, and advanced tools like IP shuffle and split tunneling, position them as a solid option for users seeking flexible and reliable online privacy. While HMA does not offer a free trial, their 30-day money-back guarantee allows users to try the service risk-free.

However, their reputation is mixed. Customer reviews reveal issues with performance stability, customer service responsiveness, and limitations in bypassing geo-blocks on streaming platforms despite their praise for ease of use and global reach. Moreover, specific devices can only access some of their advanced features. As with any VPN service, individual experiences may vary, so weighing the strengths and drawbacks when considering HMA for your privacy needs is important.

If you're still deciding which VPN provider to choose, the good news is that many options are available. Look at our reviews of the top providers and use our comparison tool to help you decide. Also, visit our blog page for industry tips and information.