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Toast

Toast

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Pros
  • Free introductory plan
  • 24/7 support, year-long
  • Detailed analytics and real-time reports
  • Menu and inventory management
  • POS system can work offline
  • Free demo available
Cons
  • Payroll and team management only available as add-on
  • Limited to the restaurant industry
  • Payment processing is inflexible
  • Requires long contract commitments
Summary

Toast is a Boston-based software development company specializing in providing POS products and services for the restaurant industry. They cater to around 100,000 restaurants of all sizes in the United States, Canada, Ireland, and the United Kingdom. Their offerings include tools for in-location, takeout, and online point-of-sale, orders, payment processing, bookkeeping, marketing, team management, and integration capabilities. Toast POS is a user-friendly platform that offers solutions to help restaurant owners manage their business better, attract more customers, and keep their employees productive. They are compliant with PCI-DSS as a Level 1 service provider, ensuring the highest payment card security standards. They have an excellent reputation among their peers and have won several awards, including the Hottest Startup at the 2016 NEVY awards. They are also featured on Deloitte's Technology Fast 500 list. Moreover, they have a B rating from the Better Business Bureau (BBB) and are accredited. While their customer service receives mixed reviews from clients, scoring 3.7 out of 5 on Trustpilot, they are generally praised for their software and features.

Quick Stats
  • Trustpilot Score : 3.7 out of 5
  • Customer Experience : Good
  • Transparent Pricing : True
  • Pricing Model : Monthly fee, flat rate, separate feature rates & charges
  • BBB Rating : B
  • Money-Back Guarantee : False
Selling Points
  • Automatic tax calculation and filing
  • Benefits administration
  • Employee timesheets and scheduling
  • Detailed analytics and real-time reports
  • Employee scheduling
  • Mobile apps available for managers, staff, & guests
  • No upfront fees to start using the system
System Features
  • Automated Payroll
  • Automated Tax Filing
  • Billing & Invoicing
  • Cloud-Based Services
  • Customizable Hardware
  • Electronic Receipts
  • Free Hardware
  • HR Add Ons
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile App
  • Mobile Card Reader
  • Real-Time Reports
  • Third-Party Software Integration
  • Time Tracking
  • Virtual Terminal
Data Security
  • EMV Compliant
  • NFC
  • Payment Fraud Protection
  • PCI Compliance
Third-Party Integrations
  • Accounting Software
  • Processing Services
  • Productivity Software
Hardware
  • Barcode Scanner
  • Credit Card Reader
  • Customer-Facing Display
  • Undisclosed
    Display Screen
  • POS Terminal
  • Receipt Printer
  • Self-Service Kiosk
Hardware & Software Compatability
  • Android
  • Cloud-Based
  • iOS
  • macOS
  • On-Site Installation
  • Windows
Pricing Options
  • Annual Subscription
  • Free Trial
  • Freemium
  • Monthly Subscription
  • One-Time License
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Check
  • Credit Card Terminals
  • Electronic Signature
  • Gift Cards
  • In-Person Payments
  • Mobile Payments
  • Online Payment Processing
Customer Support
  • Demos
  • Email
  • FAQs/Forum
  • Help Guides
  • Live Chat
  • Mobile App
  • Phone
  • Social Media
FAQs
How much does Toast's POS cost?
What costs am I responsible for in Toast's free plan?
How can I reach customer support at Toast?
How can I request a demo from Toast?
Does Toast provide automatic tax filing?
Does Toast provide me with a benefits administration tool?
Where can Toast’s system be used?
Can I use my own hardware with Toast?
What is the cost of Toast customer support?