Mynt: Streamlined POS Solutions for Restaurants & Retail

Company Overview Section

Founded in 2014, Mynt POS provides an all-in-one subscription-based point-of-sale solution. Headquartered in Philadelphia, Pennsylvania, they specialize in delivering all-in-one POS systems tailored to retail stores, restaurants, and quick-service eateries. They cater to businesses of all sizes, big and small, across the United States. They serve their clients from diverse industries by simplifying inventory management, back-office tasks, employee oversight, and marketing.

The system’s flexibility allows for easy customization, making it adaptable to various business models and operational needs. For instance, a restaurant can benefit from table management and order processing features, while a retail store can utilize inventory tracking and sales reporting. Additionally, they employ a transparent monthly billing plan, covering hardware costs and payment processing services via Netcom Paysystem and WorldPay, thereby offering you extensive services and convenience. 

In terms of security, the company ensures your personal information is secured behind protected networks, accessible only by authorized personnel, and encrypted via SSL technology. This includes secure transaction processing and robust user permissions to control access to critical information. All transactions are processed through a gateway provider, ensuring that your data is not stored or processed on our servers. Occasionally, they offer third-party products or services with their own privacy policies. By focusing on both functionality and security, Mynt POS aims to provide a reliable and efficient tool that supports businesses in achieving their operational goals.

Mynt POS seems to be a relatively new player in the POS market with a limited online presence, and does not appear to have any specific awards or industry recognitions publicly listed. They are also not BBB accredited​. 

Mynt’s Features & Services

Mynt POS is designed to cater to various industry needs with features that streamline back-office operations. They offer multilingual support, enabling easy switching between pricing tiers and voiding transactions when necessary. Customizable user permissions ensure that employees have access tailored to their roles, while built-in inventory tracking and automatic purchase order generation simplify inventory management. Additionally, Mynt POS supports online ordering, reservations, digital signage, mobile ordering, and payments, making it a versatile solution for any establishment.

Among their features are what follows:

• Diverse payment flexibility: They allow you to accept tips on credit card sales with automatic gratuity based on guests, customize payment types, and split checks. You can also manage charge accounts, apply discounts, and use quick tender buttons for swift cash or credit sales closure
• Table management: Customizable table layouts are an option for clearer business mapping. You can also set custom pricing by area and automate special pricing based on location. Creating and managing tabs, as well as moving or merging tables, can be done as needed
• Item management: Their software can create or edit items from any station, instantly syncing changes across all locations. You may set add-on items to order entry and boost upselling, customize orders with modifiers, and tailor tax rates for accurate handling
• Robust reporting tools: You can access 20+ built-in reports customizable by time ranges, aiding in tracking business performance, refund searches, and receipt reprints. Reports can be exported with built-in graphs to visualize sales trends, and you can track individual employee sales with custom user accounts and comprehensive end-of-day reports
• Printing solutions: They support up to 6 remote printers alongside a standard receipt printer. You can add kitchen notes to orders for more precise guest communication. To minimize paper waste, you can also select the preferred payment types for receipt printing. Additionally, you can enhance your branding by customizing receipts with logos and messages
• Retail-focused hardware: The company includes an all-in-one terminal, ensuring seamless integration. That comes with a built-in receipt printer and a durable cash drawer. They have an order-at-the-table capability to enhance customer service 
• Enterprise options: For both big and small QSR/restaurants, they offer Mynt Enterprise, which Auphan Software powers. With the ability to manage multiple locations from the cloud, they provide real-time reports, analytics, centralized restaurant management, and mobile POS capabilities

Mynt POS Pricing & Plans 

Mynt POS provides a simple subscription plan for $119 per month, covering all essential hardware, software, and services. This package includes everything you need to get your business operational without requiring an additional tablet. Each Mynt POS system has a 3-year manufacturer’s warranty (2-year on KDS). The software is meant to be easy to use as is, but they state it’s regularly updated at no extra cost. Services such as menu creation, installation, and lifelong technical support are also included at no additional charge.

Although not shown on their website, based on our research, a source claims you can buy the system upfront for $995. If you choose to do so, you can save 25% per system add-on. However, unlike the $119-a-month option, you must pay an extra $69 a month for software updates, customer support, and a lifetime warranty that otherwise comes with the monthly subscription.

While additional fees apply for hardware add-ons, specific costs are not detailed. Available add-ons include a payment terminal, bar or kitchen printer, and laser barcode scanner. There are also extra charges for online ordering and third-party delivery integrations. 

In general, according to the Mynt POS website, the company advocates for complete transparency and assures customers of the absence of hidden fees. They present their pricing structure as a straightforward monthly subscription model. However, they require a mandatory 1-year commitment. Because detailed pricing specifics are not disclosed, you should reach out to the company directly for further information.

Mynt’s Advantages

• Thorough training and ongoing support: Mynt POS provides dedicated remote installation support and live training with a Mynt expert. This ensures that users become proficient with the system quickly and effectively. Comprehensive training and ongoing support mean that you can rely on expert guidance, reducing the learning curve and enhancing your ability to utilize the system to its fullest potential
• Versatile payment processing capabilities: The company accepts all forms of modern payments, including Apple Pay, Android Pay, Samsung Pay, and secure EMV Chip Cards. This versatility in payment processing allows you to cater to a wide range of customer preferences, enhancing the checkout experience and ensuring that transactions are quick and efficient
• Robust warranty and certified hardware: Every Mynt POS system comes with certified hardware backed by a substantial warranty. The robust warranty protection provides peace of mind, ensuring that your business is safeguarded against hardware malfunctions, and reducing potential downtime and unexpected repair costs
• Effortless menu and SKU management: They include menu creation and SKU loading services, so you do not need to spend time manually entering menu items and inventory. This streamlined process saves significant time and effort, allowing your business to focus on operations rather than administrative tasks, ultimately improving productivity and efficiency

The Disadvantages of Mynt

• Unclear pricing: The pricing ambiguity could lead to confusion and frustration during the decision-making process, potentially deterring some users from opting for their services as they can’t budget accordingly
• Limited customer feedback: Potential users might be hesitant to try their system due to the lack of reviews or testimonials. Without ample feedback from other users, you may feel uncertain about the product's performance and its suitability for your business needs
• Lack of company history: Mynt's relative lack of company history and social media presence may raise concerns about their credibility and reliability within the POS industry. You may be hesitant to invest in a solution from a relatively unknown entity, preferring vendors with a proven track record and established reputation

Mynt User Reviews

Mynt POS doesn't have any pages dedicated to them on trusted review platforms like Trustpilot or G2, and therefore, there are no official review scores or ratings. This makes it difficult to gauge widespread user sentiment. Therefore, it is encouraged to conduct your own research and reach out to past or present customers to inquire about their experiences. It's also advisable to ask sales representatives for comprehensive information and clarification on any points of concern to ensure that the system meets your specific business needs.

That said, one online customer praised its features and flexibility in choosing processors for competitive pricing. Similar negative reviews highlight issues with functionality, support, and complex processes, along with complaints about misleading sales tactics and unexpected fees.

MYNT Customer Support & Services 

They provide a comprehensive customer support system to get you the help you need when needed. Their support is available during regular business hours, Monday to Friday, from 6:00 AM to 4:00 PM PST. Emergency after-hours support is also available for critical issues outside these hours to ensure your business operations run smoothly for USA technical-based questions. You can reach their support team by calling 202-810-2000 or emailing [email protected] for any inquiries or support requests.

To help you better understand and use their product, Mynt POS offers an extensive range of training materials and tutorials, which can be found in their support center. These include how-to guides categorized into four main areas: Getting Started, Front-of-House, Back-of-House, and Retail Specific operations. For businesses using Mynt PRO, a separate dedicated support center features guides on Getting Started with Mynt Pro, Software Configuration, and Using Mynt Pro.

Conclusion

Mynt POS stands out with its unique blend of features designed to cater specifically to retail stores, restaurants, and quick-service eateries. They provide multilingual support, customizable user permissions, and robust reporting tools. Their system can accept diverse payment types, manage tables and orders seamlessly, and provide comprehensive training and support. It also offers flexibility in payment processing, including support for modern payment methods like Apple Pay and EMV Chip Cards. Additionally, their robust warranty and certified hardware reduce potential downtime and repair costs.

Despite these strengths, they do exhibit some drawbacks. Their unclear pricing structure can be frustrating for potential customers, making it difficult to budget effectively. The limited customer feedback and lack of a well-established company history may also raise concerns about the system's reliability and the company's credibility within the POS industry despite a decade in the works. Customers have reported issues with system functionality, support, and unexpected fees, highlighting areas where Mynt POS could improve. Therefore, engaging with current users and asking their representatives detailed questions may provide a clearer picture of whether this POS system meets your specific business needs and expectations. 

No matter which company you're considering, it's essential that you explore user reviews and conduct thorough research to gain insights into their performance and reliability. Also, general research can help you truly understand what you’re looking for, whether that be through blog pages or articles. You can also consult our other review pages to get to know the available options for your industry. Then, you may use our comparison page to help narrow down those options based on multiple factors, including price, features, and overall user experience. Proper research is a tedious process at times, but it doesn’t have to be a complicated one. 

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