Keeper Password Manager: Full Review & Key Features

Keeper at a Glance

Founded in 2011 and based in Chicago, this provider focuses on secure digital storage and password management for individuals, families, and businesses that want a reliable way to protect sensitive information. Their platform supports users across many regions and offers multi-language support, making it suitable for personal use, remote work, and business environments. With a focus on everyday usability, they serve people who want a simple way to keep login credentials safe, share access with confidence, and stay in control of online security across devices.

Their password manager combines encrypted vault storage, password generation, secure file storage, and autofill tools to help you manage logins without juggling countless credentials. They also support passkeys, multi-factor authentication, secure password sharing, and offline access, along with an option to store files in an encrypted vault. A free plan with limited features is available for individuals who want to explore the basics before upgrading, and paid plans often include a trial period to test more advanced tools. Their goal is to help you protect your online presence while keeping things organized and convenient.

This company has earned recognition from security analysts and organizations for their approach to encryption and data protection, especially in the business and public-sector space. They hold advanced security certifications and compliance credentials, including SOC 2 and ISO certifications, and offer a FedRAMP-authorized solution for government and regulated industries. Although not BBB accredited, they maintain a profile with the Better Business Bureau with an A+ rating, reflecting ongoing efforts to provide trustworthy service and respond to customer needs over time.

Keeper’s Features & Services

Below is an easy-to-scan look at what this password manager offers, organized by feature type so you can quickly understand how their tools work and where they may fit into your digital routine.

Core password management features

• Encrypted password vault: Stores all your login details, notes, and personal information in a secure vault that only you can access. You can organize entries with folders and search quickly when you need something
• Password generator: Creates strong, unique passwords to reduce the chance of unauthorized access. You can customize the length and character types based on the login or platform requirements
• Autosave and autofill: Saves new credentials as you log in to apps or websites and autofills stored passwords to make sign-ins faster, especially across multiple devices
• Unlimited password storage (paid plans): Lets you store as many passwords and secure records as you want on supported plans, so that you can manage everything in one place
• Secure notes and record storage: Helps you keep sensitive information like Wi-Fi logins, account numbers, or private details in a protected digital space
• Cross-device sync: Allows you to access your vault from phones, computers, and tablets, so your passwords follow you wherever you go
• Emergency access: Lets you assign trusted contacts who can request vault access if something happens to you, giving loved ones or colleagues a way to retrieve critical information
• Offline access: Allows you to access your passwords even without an internet connection, which is helpful for travel or unexpected network issues

Security and privacy protections

• Zero-knowledge encryption: Keeper security ensures only you can view your stored information. The provider cannot access your vault or see what you save
• Multi-factor authentication options: Adds extra login safety through biometrics, one-time codes, security keys, and authenticator apps
• Passkey support: Lets you store and use passkeys for supported apps and websites, offering a password-free login method where available
• Encrypted file storage: Offers secure space to store files like IDs, contracts, and personal documents with layered encryption and access control
• Dark web monitoring (add-on): Scans for breached credentials tied to your information and alerts you if your data appears in breach reports
• Password auditing and security reports: Identifies weak, reused, or old passwords to help you clean up risky logins and improve your security habits

Sharing and team-focused tools

• Secure sharing and permissions: Allows you to share passwords and files safely with family members or coworkers and control who can view or modify information
• Shared folders and group access: Let you organize shared credentials for teams, households, or business departments to streamline access without exposing private data

Business and enterprise solutions

• Admin console and policy controls: Gives IT teams the ability to manage user access, apply security rules, and oversee vault activity from a central dashboard
• Role-based access and user provisioning: Sets permissions based on job roles and supports automated account setup using directory systems like SCIM and SSO
• Secrets management: Offers secure credential storage for developers and IT teams who need to manage API keys, tokens, and infrastructure secrets
• Privileged access tools: Help organizations secure administrative accounts and session access to reduce the risk of unauthorized actions on sensitive systems
• SIEM and reporting integrations: Connects with security tools so organizations can receive alerts and monitor account activity at scale

Helpful extras

• Browser extensions and mobile apps: Works on major browsers and operating systems, making it easy to access and manage credentials anywhere
• 24/7 support availability: Provides help around the clock through multiple support channels, especially valuable for business and enterprise clients

Keeper's Plans & Prices

This provider offers both consumer and business plan options, with transparent pricing on many tiers and custom quotes for enterprise levels. Payment is typically billed annually, though monthly-equivalent pricing is often shown for comparison. Free trials or free tiers are also available.

Personal and family plans

• Free plan: $0. After any trial period, the free tier remains usable on a single mobile device with up to 10 records
• Personal (Unlimited) plan: Starts at about $2.92/month when billed annually, for one user
• Family plan: Covers five users; one example price is around $84.99/year ($7.08/month) for five vaults, including 10 GB secure file storage

Business and enterprise plans

• Business Starter: Starting at about $2.00 per user/month, billed annually. Minimum seats apply (e.g., 5–10 users)
• Business plan: Example price around $3.75 per user/month, billed annually
• Enterprise plan and Privileged Access Manager (PAM): Requires a custom quote because features vary significantly; some listings show specific large-ticket annual pricing

Add-ons and upgrades

• Dark web monitoring (BreachWatch®): Sold separately as an add-on. Prices range from around $25/year for individuals, in some cases
• Extra secure file storage: Additional costs apply to increase encrypted file storage beyond the base allotment. One reference mentions 10 GB, $13/year; larger storage tiers cost more

Notes on payment and trials

• Trials: Consumer plans often have a 30-day free trial; business plans may have a 14-day free trial
• Billed annually: Keeper’s consumer plans are billed yearly, even when shown with monthly equivalents (for example, $2.92/month billed as $34.99/year)
• Discounts: Promotional pricing, multi-year commitments, or discounts for students/military may apply

Keeper's Advantages

• Zero-knowledge protection for private access: Only you can view your stored information, giving you control and privacy even if someone accesses the provider’s systems
• Strong security tools for everyday use: MFA, passkey support, and password health checks help you strengthen your login habits and reduce risky passwords
• Helpful for families and shared digital spaces: Separate vaults and secure sharing make managing household or shared accounts simple without mixing personal information
• Offline access when you need it: Access your vault without internet access, which helps when traveling, working remotely, or dealing with poor connectivity
• Scalable business features for growing teams: Admin controls, security policies, and role-based permissions support team growth without switching platforms later
• Encrypted file storage beyond passwords: Store private documents like IDs, financial records, and contracts securely alongside your login details
• Broad device and browser compatibility: Access your vault across devices and browsers for a consistent, flexible experience wherever you work

Why You Might Not Choose Keeper

• Add-on costs for advanced features: Dark-web monitoring and extra storage require additional fees, which increase the total price if you want a complete package
• Free plan has strict limits: Only supports one mobile device and a small number of saved items, making it more of a trial than a long-term solution
• Autofill can be inconsistent on some sites: May not always fill fields correctly, requiring manual input or copy-paste at times
• Yearly billing focus over monthly plans: Plans are mainly offered annually, which may not suit users who want short-term or monthly flexibility

What Customers Are Saying About Keeper

Across review platforms, customer feedback shows a generally positive experience, especially regarding security and ease of use. On Trustpilot, the provider holds a rating of around 3.6/5 based on over 3,000 reviews, which reflects a blend of satisfied users and others who mention areas for improvement, especially around renewals and billing clarity. On G2, ratings are notably stronger, averaging 4.6/5 across more than 1,000 reviews, with many business and IT users praising reliability, security features, and team-sharing tools. They also maintain an A+ rating with the Better Business Bureau, although they are not accredited. This score shows a willingness to respond to customer issues and maintain a positive track record in addressing complaints. Overall, these ratings suggest that many users trust this provider for both personal and business needs, valuing its strong security and flexibility. At the same time, they show that billing transparency and renewal handling can influence the experience for some subscribers.

Positive feedback

Many users highlight the platform’s reliability across devices and appreciate how simple it is to save and organize credentials. Reviewers often mention that syncing between phone, laptop, and browser extensions works smoothly, making it easier to stay logged in without juggling passwords. Families and teams also value secure sharing features, calling out how helpful shared vaults are for managing accounts together. On G2, business customers frequently compliment the admin dashboard and security policies that support teams without adding unnecessary steps.

Critical feedback

Some users mention challenges related to billing, particularly around renewals and refund requests. A portion of reviewers note that autofill may not always capture every form field, requiring occasional manual entry. On G2, some business users say the initial setup can feel complex, especially when rolling out to teams, and a few reviews express a desire for more features to be bundled rather than purchased as add-ons. On Trustpilot and the BBB, several comments point to slower support responses during cancellation or renewal disputes.

How the provider responds

On G2, the company often replies to customer feedback, thanking users for their reviews and encouraging them to reach out through official support channels if they need help. These responses show an active effort to engage with customers and maintain transparency. On Trustpilot, their approach is similar, with general acknowledgments of reviews and invitations to contact support directly for issue resolution. While they don’t respond to every single post, their presence on both platforms reflects a willingness to listen to feedback and guide users toward solutions.

Keeper's Customer Service

This provider offers multiple support channels designed to assist both personal and business users, with options accessible directly from their website. Live chat is available around the clock, allowing you to get help quickly when you need it, and email support is available for additional assistance.

Support options include:

• 24/7 live chat: Accessible through the support page under “Chat with Support”
• Email support: support@keepersecurity.com
• Support center and help desk: Step-by-step guides for setup, troubleshooting, and product use

While phone support may be available for business accounts, depending on the subscription level, contact details are typically provided once you sign up or through your account administrator. This keeps security tighter and ensures requests come from verified users.

Training materials and tutorials:

• User guides and knowledge base
• Business training and deployment guides
• Webinars and onboarding sessions for business users: Available through the support portal

These materials walk you through features, setup, and best practices, making it easy to get started, whether you are an individual user or managing deployment for a team.

Final Thoughts

This provider brings together secure password storage, encrypted file management, and flexible sharing tools designed to support both individual users and business teams. Their zero-knowledge model and strong authentication options help protect sensitive data, while features like shared vaults, passkey support, and policy controls make it easier to stay organized and safe across devices. Whether you are protecting personal logins, managing household accounts, or rolling out security tools for an organization, they offer a structure that scales as your needs grow.

You benefit from convenience and security working hand in hand. Features like offline access, password health checks, and secure sharing add practical value to everyday tasks, helping you stay prepared whether you are handling personal information or managing multiple accounts at work. That said, some users found that specific advanced tools come as add-ons rather than being bundled in, and a few note occasional issues with renewal transparency or form autofill. Still, many customers appreciate the reliability, simple interface, and responsive support, especially when setting up vaults or managing permissions across teams.

If you’re exploring password management solutions, this provider remains a strong option thanks to its balance of protection, versatility, and useful business-grade features. If you're still deciding, you can browse our other password manager reviews for more insights. You can also compare leading services side by side using our comparison tool to find the best match for your needs. For deeper guidance and tips on building safer digital habits, explore our educational articles and learn more before making your choice.