Dashlane Review: Smarter Password Management

Dashlane at a Glance

Established in 2009 and connected to both New York and Paris, this provider builds a web-first password manager for individuals, families, and organizations. They focus on simple login security, secure sharing, and cross-device access through browser extensions such as Chrome and mobile apps. Operations span the U.S. and France, and the service is offered in multiple languages to support a global user base.

You can use the tool for everyday needs like storing passwords, passkeys, and payment details, plus secure sharing and Dark Web Monitoring. On desktop, they center the experience on the browser extension, with full iOS and Android apps for on-the-go access. For companies, the Omnix platform combines password management with credential-risk protection and AI phishing alerts. New users get a Premium free trial, and personal plans come with a 30-day money-back guarantee when purchased through their site.

They serve both consumers and businesses. Consumers typically want secure autofill, passkeys, and monitoring. Teams look for admin controls, SSO/SCIM, policy management, breach alerts, and real-time protection for risky credentials. Language support covers the app in ten languages, with customer support available in English, French, German, and Spanish.

Notable history includes the acquisition of PassOmatic in 2014 to power one-click password changes, a capability widely reported at the time, including coverage by the New York Times and other tech outlets. In 2025, they retired the long-running Free plan and shifted new users to a time-limited trial before choosing a paid plan or exporting data.

In terms of reputation and credentials, they have been recognized over the years by tech outlets (for example, a PCMag Editors’ Choice in earlier coverage) and maintain a public Trust Center. They report holding an ISO 27001 certification and state that their business offering meets SOC 2 Type II standards. They also maintain a BBB profile with a D- rating and no accreditation. These details help you understand how they position themselves in terms of security and compliance as you compare their features and overall value.

Dashlane's Features & Services

General features

• Password and passkey storage: You can save unlimited passwords and passkeys on paid plans, giving you one secure Dashlane vault for your online accounts
• Autosave and autofill: The browser extension and mobile apps automatically save new logins and fill your credentials on supported websites and apps to make sign-ins faster
• Password generator: You can create strong, unique passwords when making new accounts or updating existing ones
• Cross-device sync: Your vault stays synced across supported browsers, iOS, and Android, so you can access your information from anywhere
• Secure notes and stored items: You can store sensitive notes, Wi-Fi passwords, documents, and payment information in the encrypted vault

Security and privacy features

• Zero-knowledge encryption: Your data is encrypted locally using strong AES-256 encryption and a zero-knowledge architecture, meaning only you can decrypt your information
• Dark Web Monitoring: They alert you when your email or saved credentials appear in known data breaches so you can take action quickly
• Passkeys and passwordless login: You can store passkeys and sign in without a master password in supported circumstances, reflecting the shift toward modern authentication
• VPN on Premium plans: Paid plans include a built-in VPN powered by a partner provider—previously supported by Hotspot Shield VPN—to secure your internet connection on public Wi-Fi

Convenience and sharing

• Secure sharing: You can share passwords or secure notes with trusted people, controlling who can view or edit the information
• Password health tools: The platform analyzes your stored passwords and highlights weak, reused, or compromised ones so you can improve overall security and password health score
• Account recovery options: They offer recovery keys and biometric recovery through mobile apps, so you can regain access if you forget your master password

Business features

• Admin console: Business plans include centralized controls to manage team access, enforce policies, and review credential health
• SSO and SCIM integrations: You can connect the service with identity providers like Google Workspace to simplify onboarding and user management
• Real-time risk alerts (Omnix): Their enterprise platform provides AI-powered alerts for phishing risks and credential weaknesses to help teams respond faster

Dashlane's Plans & Prices

This company offers both personal and business subscription plans. They publish most of their prices openly for personal plans and provide a quote or custom pricing model for larger enterprise plans. Here’s what you need to know:

Personal plans

• Premium: Unlimited passwords and passkeys, unlimited devices, secure sharing, Dark Web Monitoring, VPN for Wi-Fi protection, and optional passwordless login for new users. Based on multiple sources, pricing starts at about $4.99 per month when billed annually
• Friends and Family: Covers up to ten users. Each member gets the full set of Premium features, while VPN access is limited to the plan manager. Based on research, pricing is listed at about $7.49 per month when billed annually in the U.S
• Free tier: The free plan has been discontinued for new users and no longer appears alongside free password managers
• Billing format: They now require annual subscriptions for personal plans rather than monthly renewals

Business enterprise plans

• Business Plan: Tailored for teams and organizations. Public review sources list a price of approximately. $8.00 per user/month when billed annually
• Omnix™ Plan: A higher-tier credential-security platform for enterprises. Pricing is not listed openly, so you’ll need to contact their sales team for a custom quote
• Older plans: Some legacy plans like “Standard” are no longer available for new sign-ups; they were priced, for example, at $240 annually for 10 seats in one region

Important details to consider

• All personal plan pricing is billed annually. Monthly billing is no longer available in many cases
• Some features (like the VPN in the Family plan) are limited to the plan manager rather than each member
• Business enterprise plans may require negotiation and custom pricing for large seat counts
• Additional fees or regional variations may apply (different currencies, taxes, promotional pricing)

Advantages of Dashlane

• Strong zero-knowledge security model: This provider uses local encryption, meaning your data is protected before it ever leaves your device. This approach helps you feel confident that only you can access your vault, even if someone gains access to their servers. It gives you a safer foundation for storing sensitive information such as passwords, payment details, or personal notes
• Reliable autofill and cross-device access: Their browser-based experience and mobile apps work together to make logging in smoother on phones, laptops, and tablets. This reduces the time you spend searching for passwords or typing them by hand. It also keeps your workflow steady, whether you switch devices or travel
• Passkey support and passwordless options: They support modern authentication tools, including passkeys and optional passwordless login. This helps you move away from traditional passwords and improves ease of access. You benefit from faster sign-ins and fewer opportunities for credential theft
• Dark Web Monitoring with real alerts: The service checks known breach sources for leaked information linked to your email. When a match appears, you receive a clear warning and guidance on what to update. This helps you react faster to risks that often go unnoticed until it’s too late
• Premium plan includes a built-in VPN: Paid plans come with a VPN that you can use when you’re on public Wi-Fi. This adds another layer of protection against network snooping, especially when you’re working remotely or traveling. Having the VPN built into the same subscription means fewer tools to manage
• Secure sharing for families or teams: You can share passwords and notes safely with selected people, with control over whether they can view or edit the information. This helps when you’re managing shared accounts or coordinating with colleagues. You avoid risky methods like texting or emailing passwords
• Clear password health insights: Their tools review your vault for weak, reused, or compromised passwords. You get a simple score and suggestions for improving your overall security. This helps you stay organized and understand precisely where vulnerabilities might exist

Why You Might Not Choose Dashlane

• Browser-first access may not fit every workflow: The only issue some users report is the browser-first design, as relying solely on extensions can feel restrictive if you’re used to managing your vault through a dedicated desktop app or work in environments where installing extensions isn’t allowed
• No ongoing free plan for new users: The long-term Free plan has been discontinued, so after the trial, you must upgrade or export your data, which makes it harder to test the service for an extended period without paying
• VPN limited in family plan: The Friends and Family plan covers up to ten users, but only the plan manager gets the included VPN, reducing the value for households that want network protection for everyone
• Custom pricing for business and enterprise tiers: Business and Omnix plans require contacting sales for quotes instead of posting fixed prices, which makes quick cost comparisons harder during vendor shortlists

What Customers Are Saying About Dashlane

Customer feedback for this provider varies across platforms, painting a mixed but informative picture of user satisfaction. On Trustpilot, they hold a 3.5 out of 5 rating with thousands of reviews, reflecting a blend of strong appreciation for usability and frustration over recent changes to features and pricing. On G2, user sentiment trends higher, with a 4.5 out of 5 rating based on over 600 reviews. Business users report a more favorable experience due to the platform’s admin tools and sharing options. Their Better Business Bureau (BBB) listing shows a D- rating, and they are not accredited, with complaints mostly centered on support responsiveness and billing disputes. Together, these ratings suggest that individual users often focus on usability, while business users and BBB reviewers tend to evaluate support and service policies more critically.

Positive feedback

Customers frequently highlight how easy the service is to use, often praising its simple setup, intuitive interface, and the convenience of having login credentials autofill instantly across websites. Many reviewers appreciate that passwords, passkeys, and saved items sync smoothly between their browser and mobile devices, reducing time spent tracking logins or recovering accounts. Business users also comment on how reliable the sharing features are and how helpful the admin tools can be when managing access for teams. Several customers note positive experiences with support, especially when agents follow up consistently, provide updates on technical issues, or offer advanced troubleshooting steps to keep users informed and assist with resolution.

Critical feedback

Negative feedback often centers around changes to features and accessibility. Some reviewers express frustration at the removal of the standalone desktop app, saying that a browser-only workflow disrupts how they prefer to manage passwords. Others complain about inconsistent behavior across different users or devices, such as autofill glitches, trouble logging in, or difficulty updating account details like email addresses during rebranding or name changes. Billing-related complaints also arise, particularly among users who were affected by the discontinuation of the free plan and now face limited access to previously stored passwords unless they upgrade. On BBB, several customers mention dissatisfaction with the responsiveness of support, stating that they received slow replies or struggled to reach a live agent.

How the company responds to feedback

Despite these issues, the provider does respond to many reviews on platforms such as Trustpilot and G2. Their replies usually acknowledge user concerns and direct individuals to the support page for assistance, refund instructions, or troubleshooting steps. They also offer a path to escalate support through their chatbot, where selecting “No, I need more help” opens a support ticket with their team. These responses show an effort to address complaints publicly, though some users still feel the process could be easier or more accessible.

Dashlane's Customer Service

This provider offers multiple support channels, including a help center, chatbot, live chat, and email, depending on your plan level. They also provide extensive training materials and tutorial articles to help you use the service effectively.

Support channels

• Help Center and resource library: Their Help Center provides setup guidance, device-specific instructions, and troubleshooting materials, giving you clear steps to resolve common issues and learn how to use key features
• Chatbot and live chat: On their support page, you can click the chat icon in the lower-right corner to start the chatbot. If you’re on a paid or eligible plan, the chatbot may connect you with a live agent. Live-agent chat is available in English, French, German, and Spanish from Monday to Friday, 9 AM to 6 PM ET, through their support chatbot
• Email support: You can open a support ticket via the chatbot flow or the help center; many sources list support@dashlane.com as a contact email
• Support sessions via Zoom or phone (business and enterprise plans): For admins of business and Omnix plans, the company offers options such as scheduling a Zoom call or phone support via the Admin Console

Training and tutorial materials

• Video library and tutorial articles: The Help Center features a “Dashlane video library” and many how-to articles for setup, passkeys, 2-factor authentication, and vault management
• Webinars and onboarding support (for business teams): They offer live training webinars on topics such as getting started with Dashlane, tips for staying secure, and key features

Final Thoughts

This provider brings a straightforward approach to securing your digital life, combining password and passkey storage, encrypted sharing, device sync, and Dark Web Monitoring in one platform. Their browser-first design makes everyday logins fast, especially if you depend on multiple devices throughout the day. Business teams also benefit from admin controls, SSO/SCIM support, policy management, and Omnix tools that address credential-related security risks. These features scale easily from individual use to family accounts or larger organizations, offering flexibility for different needs.

Their strengths lie in usability and convenience. The intuitive interface, automatic credential capture, and smooth sync help users save time and reduce login friction. Families appreciate secure sharing and multi-user coverage, while business users value centralized oversight and a straightforward rollout process. Customers also highlight responsive troubleshooting experiences when working with support, especially when agents follow up on technical issues or guide users through debugging steps.

At the same time, there are areas where the experience may fall short for some users. The shift to a browser-only desktop experience can feel limiting, and the discontinuation of the long-term free plan reduces flexibility for those wanting to test the service. Some reviewers also report inconsistent autofill behavior, difficulty updating account details, or slow response times from support, particularly when attempting to contact a live agent. These drawbacks can affect how smoothly the service fits into your workflow.

If you’re exploring password managers and want to see how this provider compares, you can browse our full reviews. Additionally, you can utilize our comparison tool to assess features, pricing, and security options across various services. Finally, explore our educational articles for additional guidance, insights, and tips on enhancing your online security habits.