Verizon
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- Offers fiber and wireless internet options
- Strong performance on fiber plans where available
- Price guarantees add billing predictability
- 30-Day money-back guarantee
- Availability and quality vary by location
- Wireless plans can slow down during peak usage
- Pricing details require an address check
Founded in 2000 and headquartered in New York City, Verizon is one of the largest telecommunications companies in the United States, serving millions of residential and business customers nationwide. As an internet service provider, they offer multiple ways to connect, including fiber-optic internet in select markets and wireless home internet options in areas where wired broadband may be limited. This multi-network approach allows customers to choose a service that aligns with their location, household size, and daily internet use. Fiber-based service is built around consistent performance and low latency, supporting activities such as video conferencing, streaming, and multi-device use. Wireless options focus on ease of setup and broader reach, appealing to households that prioritize convenience or lack access to traditional broadband infrastructure. Pricing structures emphasize predictability through time-based guarantees, while self-install options and centralized account tools aim to simplify the overall experience. Customer feedback reflects a mix of strengths and challenges. Many users highlight strong performance where infrastructure is available, while others raise concerns about billing clarity and support responsiveness. Industry benchmarks and accreditation records position Verizon as a prominent, established provider, making this review a helpful starting point for understanding how their services compare across different use cases.
- Customer Service : Fair
- Mobile Service : True
- Online Billing : True
- Served Areas : Fiber in 9 states + Washington, DC. Wireless home internet available in most U.S. states (availability varies by address)
- Combines fiber and wireless service under one provider
- Uses multi-year price guarantees instead of short promos
- Includes affordability programs for eligible households
- Desktop Application
- —Undisclosed
- FAQs
- Help Center
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Ticket
- Business Internet
- Fibre Internet
- Rural Internet
- Satellite Internet
- Wireless Home Internet
- 4G
- 5G
- Android
- iOS