CenturyLink Internet
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- Month-to-month flexibility with unlimited data
- Simple, predictable pricing structure
- Service options for both fiber and non-fiber locations
- Poor customer service responsiveness
- Billing and refund issues that frustrate customers
CenturyLink, founded in 1930 and historically based in Monroe, Louisiana, is one of the long-standing internet providers in the United States and now operates under its parent company, Lumen Technologies. They deliver both DSL and fiber internet service, allowing them to reach a wide range of communities, including urban, suburban, and many rural areas. In locations where fiber is available, customers can experience symmetrical speeds up to around 940 Mbps, along with unlimited data, included WiFi equipment, and contract-free plans. In non-fiber areas, Simply Unlimited Internet plans can reach up to about 100 Mbps and also include unlimited data on a month-to-month basis. CenturyLink’s pricing is generally positioned as straightforward, with many plans avoiding aggressive promotional rates that later increase sharply. DSL plans typically cost around $55 per month, while fiber plans often average about $75 per month in eligible ZIP codes, sometimes with equipment or installation benefits included. Customer experience is where feedback becomes much more mixed. Many customers report ongoing concerns with billing accuracy, delayed refunds, long wait times for support, technician no-shows, and difficulty resolving issues. Because of this, the overall experience often depends heavily on whether fiber is available in your area and how consistent local service performance is.
- Customer Service : Poor
- Mobile Service : False
- Online Billing : True
- Served Areas : More than 30 states
- Reliability backed by a large national network
- Included fiber equipment and installation perks
- Desktop Application—Undisclosed
- —Undisclosed
- FAQs
- Help Center
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Ticket
- Business Internet
- Fibre Internet
- Rural Internet
- Satellite Internet
- Wireless Home Internet—Undisclosed
- 4G
- 5G
- Android
- iOS