Astound Broadband
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- Fiber-powered network
- No contracts required
- Multi-year price lock protection
- Poor customer service and lack of follow-through
- Difficulty canceling and no prorated refunds
- Limited or outdated app functionality
Astound Broadband was founded in 1993 and is based in Princeton, New Jersey. They operate across several states and provide internet, TV, phone, and mobile services built on a fiber-powered network that supports speeds up to 5 Gbps in select areas. Their plans stand out for offering no data caps, no annual contracts, and included equipment, along with support for newer Wi-Fi technology and both self-installation and professional installation options. Customers can also bundle internet with mobile or TV, often receiving added perks like discounted installation, gift cards, or multi-year price locks, depending on the plan and whether their address qualifies as an eligible home. Customer feedback is mixed. Some users highlight smooth installations, fast speeds during the early months, and affordable promotional pricing, while others report billing issues, rising rates after promotions end, and difficulty reaching support. Astound’s pricing varies by location and speed tier, with standalone plans starting at $30 per month and bundle options offering additional savings for households that want multiple services on one bill. Their range of plans, flexible terms, and high-speed options make them appealing to customers who want strong performance without long commitments.
- Customer Service : Poor
- Mobile Service : True
- Online Billing : True
- Served Areas : California, Illinois, Massachusetts, New York, Pennsylvania, Texas, and Washington
- Big savings with bundles
- Unlimited mobile free for 1 year
- Desktop Application
- FAQs
- Help Center
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Ticket—Undisclosed
- Business Internet
- Fibre Internet
- Rural Internet
- Satellite Internet
- Wireless Home Internet
- 4G
- 5G
- Android
- iOS