Yonkers Auto Mall: ITIN Loans & Budget Car Deals

Company Overview

Yonkers Auto Mall is a used car dealership based in Yonkers, New York, where they operate a physical showroom that serves buyers from Westchester County and the surrounding New York City region. They focus on pre-owned vehicles across a wide range of makes and models and aim to support customers who are shopping for reliable transportation at different budget levels. Their business is centered on offering accessible financing, trade-in options, and a streamlined buying process for shoppers with varying credit backgrounds.

They offer several services designed to make the purchasing experience more manageable. These include an online inventory with detailed listings, financing assistance through partnered lenders, and support with required paperwork for local and out-of-area buyers. Their approach centers on giving customers a variety of choices while helping them explore payment plans that may suit their financial situations. They also position themselves as a dealership that can accommodate buyers who may need more flexible approval standards.

Their reputation shows both strengths and caution points. They are listed on the Better Business Bureau website with a B rating, although they are not BBB-accredited. Public feedback also includes critical reviews noting concerns about pricing clarity, additional fees, and vehicle availability. These mixed ratings make Yonkers Auto Mall a well-known dealership in the region, but shoppers are encouraged to review terms carefully and confirm all details before completing a purchase.

Company Services

Vehicle inventory and listings

• Wide selection of used vehicles: They offer a rotating inventory of pre-owned cars, SUVs, and trucks across many major brands
• Detailed online listings: Each vehicle page includes photos, pricing, mileage, features, and condition information
• Vehicle availability updates: The online inventory is updated regularly so that shoppers can view current options

Financing and credit support

• Financing assistance: They help buyers explore loan options through partnered lenders, including programs for challenged credit
• Online credit application: Buyers can submit a credit application through the website to start the approval process before visiting
• Special financing programs: They market financing solutions for buyers with good, fair, or poor credit
• Trade-in evaluations: They provide trade in estimates to help customers apply the value toward a new purchase

Customer convenience features

• Schedule a test drive: Buyers can book test drive appointments online
• Customer support team: Staff members assist with questions, approvals, and required paperwork
• Online vehicle research: Shoppers can review vehicle details and history information when available

Protection plans and extras

• Lifetime warranty program: They offer a lifetime warranty on select vehicles, as advertised on their website
• Extended service contracts: Additional protection plans are available for eligible vehicles
• Inspection and quality assurances: They state that many vehicles undergo a quality review before being listed

Pricing

At Yonkers Auto Mall, you purchase a car by selecting a vehicle from their used inventory, then working with their sales and finance team to finalize the deal. The process typically involves choosing a vehicle online or on site, taking a test drive, reviewing the numbers with a salesperson, and completing paperwork for either a cash purchase or financing. Vehicle prices are listed on each online listing so buyers can compare options before visiting the dealership.

Financing options

Financing is a major focus for Yonkers Auto Mall. Here are some of your options when buying a car:

• Partnered lender financing: They promote financing for a wide range of credit profiles, including those with challenged credit
• Online pre-approval: Buyers can submit a credit application before visiting
• Trade-in support: Trade-in values can be applied toward the purchase

Price range

Based on research done, it can be inferred that Yonkers Auto Mall serves a broad price spectrum within the used car market. Recent inventory suggests that many vehicles are priced in the roughly $15,000 to $30,000 range, with a dedicated “vehicles under 20k” category highlighting budget-oriented options and some listings that fall below that threshold. Higher-priced late-model vehicles and popular SUVs can exceed $30,000, so shoppers will see a mix of entry-level and more premium used choices, depending on age, mileage, and features.

Fees, extras, and upsells

• Standard fees: Sales tax, registration costs, and dealer documentation fees
• Optional add-ons: Extended service contracts and a lifetime warranty program on select vehicles
• Buyer caution: Based on research done, some customers have reported concerns about added fees and pricing clarity, so requesting a full out-of-the-door price breakdown is recommended

Advantages

• Bad credit auto financing support for difficult approvals: Yonkers Auto Mall markets financing programs tailored for buyers with limited, fair, or poor credit, giving customers who struggle at traditional dealerships a stronger chance at securing a vehicle
• Lifetime used car warranty on select models: They offer a lifetime warranty on eligible vehicles, providing a level of long-term coverage that many used car dealerships do not offer
• Affordable used car options under 20k: Their dedicated budget section highlights vehicles priced under 20,000 dollars, helping cost-focused buyers find dependable transportation without exceeding their financial limits
• Convenient Yonkers location for NYC and Westchester shoppers: Their position on Central Park Avenue makes the dealership accessible to customers traveling from New York City as well as nearby suburban communities
• ITIN and Tax ID car loan programs: They provide financing solutions for customers using ITIN or Tax ID numbers, offering an inclusive path to approval for buyers who may be declined elsewhere
• Trade-in programs that lower upfront costs: Their trade-in process allows customers to use the value of their current vehicle toward a new purchase, helping reduce cash requirements and improving loan approval odds
• Easy online car shopping with advanced inventory filters: Their website includes searchable tools that let shoppers filter by price, mileage, features, and more, simplifying the process of finding a suitable vehicle
• Paperwork assistance for first-time used car buyers: They offer step-by-step support with documentation and purchase requirements, which can help new buyers feel more confident during the buying process
• Credit rebuilding opportunities through structured loan programs: They promote payment plans that can help buyers establish or rebuild credit over time, appealing to customers who want both a vehicle and financial improvement
• Transparent pre-approval process for clear loan expectations: Their online pre-approval system lets customers understand potential loan terms before visiting the dealership, reducing surprises and improving buyer confidence

Disadvantages

• Advertised prices sometimes differ from the final cost: Many customers report that the price they saw online did not match the number presented during the paperwork stage. Several buyers mention additional fees for certification, preparation, or required add-ons that were not clearly disclosed upfront, which leads to higher-than-expected final purchase costs
• Online inventory occasionally includes cars no longer available: A repeated frustration in reviews is that certain vehicles listed on the website were not on the lot when customers arrived. Some buyers even state that staff confirmed availability by phone, only for the car to be unavailable upon arrival, leaving them feeling misled or pressured toward other vehicles
• Post-purchase mechanical issues: A number of reviewers describe problems emerging shortly after buying the vehicle, such as engine lights turning on, electrical issues, or mechanical faults. While used cars naturally vary in condition, the number of similar reports suggests buyers should carefully review inspection paperwork and consider requesting third-party checks
• Slow or limited follow-up support: Several customers mention difficulty receiving assistance after the sale, especially when needing help with repairs, registration questions, or warranty concerns. Some claim that messages or calls were not returned promptly, which can leave buyers on their own to resolve post-sale issues

Customer Experience

Customer feedback for Yonkers Auto Mall varies across major review platforms, showing a mix of positive and critical experiences. On DealerRater, the reviews generally reflect positive impressions, with many customers praising the staff's professionalism. Yelp presents a more critical perspective with an average rating of about 2.5 out of 5, and the Better Business Bureau lists the dealership with a B rating, although they are not accredited. This wide range of ratings indicates that satisfaction can differ greatly depending on the customer’s individual experience.

Positive feedback

Positive reviews often focus on the helpfulness of the sales and finance teams. Customers mention that staff members take time to explain financing options and work with buyers who have limited or challenged credit. Several reviews describe the process as smooth and note that the dealership was patient and accommodating during test drives and paperwork. Many satisfied customers also appreciate the ability to get approved quickly and say they felt supported throughout the transaction.

Critical feedback

Negative reviews highlight several recurring concerns. Pricing transparency is among the most common issues, with customers reporting that final costs were higher than expected once additional fees were included. Some customers say vehicles listed online were unavailable upon arrival, which created frustration and mistrust. Complaints also reference dissatisfaction with vehicle condition after purchase, difficulty reaching staff for follow-up questions, and rushed explanations during signing. These patterns appear more frequently on platforms like Yelp and the BBB.

How the company responds to feedback

Yonkers Auto Mall responds to a portion of negative reviews, particularly on the BBB website. Their replies often acknowledge the issue and invite the customer to contact management directly to resolve the matter. In some responses, they clarify dealership policies, address misunderstandings about pricing or vehicle condition, or offer to review the situation with the customer. While not every review receives a reply, the responses that do appear indicate an effort to address complaints when they are raised through formal channels.

Customer Support

Yonkers Auto Mall provides customer support through phone, email via their website’s contact form, and in person at their dealership. Their main contact number is (855) 700-9198, and their showroom is located at 1716 Central Park Avenue in Yonkers, New York. Their stated business hours run Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM, giving customers a wide window of time to reach a representative or visit the dealership directly.

Customers can use the online contact form to submit questions, request information, or begin the financing process. The dealership also offers several helpful online tools, including a loan application form, a trade-in value estimator, and a payment calculator. These resources make it easier for customers to prepare before arriving at the dealership and to understand what financing may look like.

Yonkers Auto Mall does not advertise 24/7 support or an in-platform live chat feature. However, they maintain a set of informational resources, including a used car buying guide available on their website. Their online guide provides helpful explanations about financing, ownership costs, vehicle condition, and shopping steps, giving customers additional support as they navigate the purchase of a used vehicle.

Conclusion

Yonkers Auto Mall stands out as a used car dealership that focuses strongly on accessibility, flexible financing, and a wide range of pre-owned vehicle options. Their services are designed to support different types of buyers, whether someone is rebuilding credit, shopping on a budget, or seeking a straightforward purchasing process. With features like online pre-approval, ITIN and Tax ID financing, trade-in support, and a lifetime warranty on select models, they offer tools that help shoppers navigate the used car market with more confidence and convenience.

Their strongest advantages include their inclusive financing programs, dedicated inventory for budget-minded buyers, and a location that serves both New York City and Westchester commuters. Customers who need credit flexibility or want to start the buying process online may find these benefits particularly valuable. At the same time, reviews show clear areas where shoppers should proceed carefully. Common concerns include pricing differences between advertised and final numbers, vehicles listed online that are not available on site, post-purchase mechanical issues, and challenges with follow-up support. Buyers who focus on transparency and ask for an out-the-door price breakdown tend to have smoother experiences.

If you are evaluating Yonkers Auto Mall alongside other dealerships, it helps to compare their offerings, financing flexibility, and customer reviews to see how they align with your needs. You can explore more dealership reviews at our car dealership review page, compare different dealers side by side using our comparison tool, and learn more about the used car market through our car dealership blog.