Latest Trends in VoIP Software
Since the pandemic hit our world, VoIP technology has taken the world by storm and will continue to do so even after. There are quite a few trends in VoIP software that have been shaping the industry and calling for exponential growth in its adoption and usage. This blog will discuss such trends and provide you with the best VoIP phone system that you could start using today.
With the sudden transfer to remote working from home, many businesses have faced the shortcomings of traditional landline phone systems. Therefore, they have started opting for VoIP phone systems to provide them with the efficiency and solutions they need. VoIP has made remote working as easy and efficient as working from the office thanks to the unified communication channels it provides, in addition to the huge savings it offers.
Businesses can cut up to 90% on international costs, up to 75% on operational costs, up to 40% on locals, and finally up to 30% on teleconferencing costs and phone bills. (Source: FinancesOnline.com)
VoIP platforms provide much-needed streamlined communications for organizations of any kind and size, as their daily usage has skyrocketed. Here are some of the latest trends in VoIP software that you should look out for in 2022.
1. Small Business Adoption
The first common trend in VoIP software is its adoption in small businesses. VoIP phone systems excel in adaptability and scaling with small businesses, as they can provide them with the functionalities they need and grow as they do.
A study by Startupanz.com states that mall businesses experience a 90% reduction in startup costs when they implement a VoIP system. VoIP systems provide a reliable communication channel with features that include video conferencing, conference calls, and advanced call management tools to streamline communications for their teams and clients.
2. CRM and Customer Data Integration
One of the highlight features that VoIP systems offer is their integration with CRM software and their ability to provide analytical data about customers. Advanced analytical tools that come with VoIP software offer in-depth insights into key trends, employee performance, and customer behavior.
Such data can help businesses make smart and informed decisions regarding the business’s future and can help it grow.
3. The Use of A.I
Artificial intelligence integration with VoIP systems has become a vital trend in business communication. It can automate all manual and routine processes resulting in maximized workflow efficiency. A.I, in a VoIP, can manage to do call traffic and call routing, analyze patterns in emails and conversations, reduce latency and provide a higher audio and video call quality.
4. Language Recognition with A.I
Language recognition comes paired with A.I, as customers expect a personalized experience. Language recognition provides better communication with customers worldwide, as it can recognize and route calls in different languages.
With A.I and machine learning capabilities, your VoIP system will provide you with 100% accuracy and efficiency in routing calls in different languages, thus always keeping your customers satisfied.
5. Multi-layer Security
The need for tight security measures has increased since cybercrime cases have skyrocketed in recent years. VoIP systems now have multi-layer security implemented with their systems, and it has become one of its hottest trends in 2022.
Security measures include blockchain technologies that decentralize control over VoIP platforms, which makes breaching systems and stealing customer data harder. In addition, VoIP phone systems all encrypt their calls and keep striving towards improved security layers and measures.
6. 5G Usage
5G has become one of the hottest VoIP and internet service industry trends. 5G technology has introduced a significant shift in internet speed and faster communications. 5G has supercharged VoIP potential, as it offers significantly better internet speeds, less data packet loss, crystal clear audio quality, and 4K & 8K video resolution.
A study by eMarketer in 2021 has predicted that 5G service subscriptions in the United States in 2024 will increase for up to 222.3 million subscribers.
7. Omnichannel Support
VoIP systems provide more than just a calling platform. Since customers prefer other ways to contact businesses such as emails, text messages, online chat, and in-person engagement, VoIP systems provide all that in an inclusive omnichannel.
Remote working also calls for different communication solutions, which is why VoIP systems keep providing growing features for easier communication such as instant messaging, video conferencing, social media, and voice mail.
8. VoIP & SaaS Integrations
As we mentioned earlier, VoIP software integrates with CRM software and a variety of software as a service system such as accounting and finance, sales platforms, workflow automation, and much more.
Building a tech stack for your business is the way to go to accommodate all the tools you need seamlessly. This is why VoIP systems have become more flexible with integrating with such software and even providing an OpenAPI for developers to build their own apps and solutions.
9. Mobile VoIP
Many, if not all, VoIP systems now offer a mobile application with their phone systems that allow for increased mobility and remote working. Mobile VoIP applications allow for voice calls, video calls, conferences, and instant messaging with any kind of internet connection, whether it is 3G, 4G, 5G, GSM, Wi-Fi, or any broadband connection.
A study by Research and Markets in 2021 predicts that the global mobile VoIP market will be worth $183.7 billion by 2027.
10. VoIP & WebRTC
WebRTC, Web Real-Time Communications, is an open-source framework that offers real-time communications in a browser. WebRTC easily integrates with VoIP software to provide easier and more natural communication and peer-to-peer file sharing on a web browser.
Such integrations allow businesses to use VoIP software and technology without the need to install additional applications or plugins.
Now that we have discussed all the latest trends in VoIP software let us provide you with our recommendations for the best business VoIP phone systems.
Our top recommendation goes for Ooma. Ooma provides the most comprehensive features and functionalities any business VoIP phone system should have, and ones that your business will make great use of.
Ooma is a great option for businesses of any type and size, as it offers four different plans, each with a set of features; we will present you with two of these plans:
Ooma Office: $19.95/month/user
The Ooma office plan provides all the basic necessities businesses would need; these include:
- Call forwarding
- Call waiting
- Virtual faxes
- Text messages
- Virtual receptionist
- Forward calls during device outages
- One virtual fax per user
- Multi-device ring
- SMS messaging
- Overhead paging
Ooma Enterprise Call Center plan: $49.99/month/user
The Enterprise Call Center plan is a fully-featured package from Ooma. It presents you with advanced functionalities and everything in the previous plans. Some of these functionalities include:
- Graphic interactive voice response
- Intelligent call routing
- Call builder
- SaaS integrations
- Call conferencing
- Analytics dashboard
- Call parking
- Hybrid deployments
- Video conferencing
- Call recording
- Voicemail transcription
- Caller info match
- Call analytics
For our second recommendation for the best business VoIP phone system, we present you with Dialpad. Dialpad offers great VoIP features and capabilities at competitive prices, suitable for small and medium-sized businesses.
It also offers extra separate products for further functionalities such as:
- Contact Center
- Sales Dialer
Dialpad offers three plans for its VoIP software:
Standard plan: $15/month/user
Pro plan: $25/month/user
Enterprise plan: Quote-based
Some of the features that Dialpad offers with its plans are the following:
- Unlimited calling
- Unlimited SMS
- Unlimited MMS
- Customized voice mail
- Call controls
- Unlimited office locations
- Retention policy
- Unlimited ring groups
- Enhanced 24/7 phone support
- Azure, IAM/SSO integration
As for our last pick, we recommend RingCentral. RingCentral offers inclusive business VoIP capabilities suitable for any business type and size. It can scale with them and grow as they do.
RingCentral supports healthcare, governmental, legal, finance, and accounting industries. Some of its business VoIP features include:
- Team messaging
- Unlimited calls within the United States and Canada
- Unlimited business SMS
- Document sharing
- High-definition audio quality
- Up to eight-digit extensions, with site codes
- Automatic call recording
- Single sign-on
- Hot desking
- Unlimited internet fax
- Unlimited audio conferencing
- Up to 24-hour meetings
- Video meetings with up to 100 participants
- 24/7 service support
- Quality-of-service reports
RingCentral offers four subscription plans to its VoIP system, each comes with a set of features, and they are:
Essentials: $19.99 per month, billed annually
Standard: $27.99 per month, billed annually
Premium: $34.99 per month, billed annually
Ultimate: $49.99 per month, billed annually