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Carvanacare

CarvanaCare

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Pros
  • Three coverage levels
  • Financing available with vehicle purchase
  • Roadside assistance included
  • Nationwide repair network
  • Premier plan offers extra benefits
Cons
  • Only available with Carvana purchases
  • No published pricing
  • Terms vary by vehicle
  • Mixed claims experiences
Summary

Carvana Care is a vehicle service contract program available to eligible buyers purchasing a vehicle through Carvana. Founded in 2012 and headquartered in Tempe, Arizona, they integrate coverage directly into the online vehicle buying process, allowing many customers to include the cost in their financing. They offer three coverage levels, Essential, Plus, and Premier, with benefits that include roadside assistance, rental reimbursement, and additional maintenance and cosmetic protection on higher-tier plans. Claims are administered by SilverRock through a nationwide repair network. Carvana holds an A+ rating from the Better Business Bureau, although they are not BBB accredited, and they maintain a strong Trustpilot rating based on thousands of customer reviews. This review examines their coverage options, pricing, contract terms, claims process, customer experience, and support resources to help you better understand whether Carvana Care is the right choice for your vehicle protection needs.

Quick Stats
  • BBB Rating : A+ (Unaccredited)
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : Unavailable
  • Number of Plans Available : 3
  • Waiting Period : Undisclosed
  • Operating Status : Active
  • Deductible Range : Quote-based
Selling Points
  • Built into the online purchase process
  • Coverage can be financed with the vehicle
  • Premier plan includes maintenance perks
  • Claims administered by SilverRock
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Undisclosed
    Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
FAQs
Is CarvanaCare's extended car warranty worth it?
What does CarvanaCare's comprehensive plan cover?
Can I choose my own repair shop with CarvanaCare?
Does CarvanaCare cover the infotainment system?
Can I buy CarvanaCare after purchasing a vehicle?