eShip Auto Transport: Licensed & Bonded Auto Broker Services

eShip Auto Transport Overview

Since their founding, eShip Auto Transport has proven to be one of the most reputable auto transportation brokers, focusing on moving cars throughout the United States. As a licensed and bonded company, eShip Auto Transport seeks to serve the needs of clients who are either business individuals or companies in the market by supplying quality and reliable modes of transport. The company also prioritizes security and transparency, using improved tracking systems so clients can monitor their vehicles in transit.

The company focuses on satisfying customers and providing an efficient way of transporting products. Some perks include door-to-door delivery, which entails that the vehicles are picked up and returned directly to specific agreed-upon destinations or locations, and insurance with an indication and promise of guaranteeing their clients the best by replacing lost or damaged cars. They also state that their carrier network includes drivers and trucks with proven track records, increasing trust and credibility. 

The USDOT and FMCSA also accredit them, hence their distinctive compliance with the strict federal transport laws. These credentials demonstrate that they are trustworthy for auto transportation when combined with the company's excellent experience and high level of service.

Services & Options

They provide extensive transportation services to meet their clients' diverse needs. Their shipping services are as follows:

• Door-to-door shipping: This service helps ensure that the car to be transported is picked up from the agreed-upon pickup location and dropped off at the agreed-upon drop-off point. The culminating convenience brings time effectiveness since you do not have to move to a terminal
• Open carrier transport: This method is affordable and widely adopted, mainly for shipping automobiles on uncovered trailers. Open transport is ideal for most standard vehicles as it balances costs and effectiveness
• Enclosed carrier transport: This service is for luxury, classic, or high-value cars. It presents the extra safeguard of moving the cars in enclosed trailers, minimizing exposure to elements such as weather or even debris on the road throughout the car shipping process
• Expedited shipping: Some of the priority services people can look at when they want the products delivered to them within a shorter period are expediting services provided by eShip Auto Transport. These services are especially suitable for moving goods that must be delivered quickly
• International transportation: For customers looking for convenient ways to ship their vehicles internationally, eShip Auto Transport offers transport to countries including Puerto Rico, Canada, and the Bahamas.
• Real-time vehicle tracking: The company also boasts the latest tracking features, enabling the client to track their vehicle at various stages of transportation. This feature provides relief and focuses on dealing with incidents openly
• Motorcycle and boat transport: They are not limited to cars; they also transport motorcycles and boats and maintain the equipment and care required for shifting.
• Comprehensive insurance coverage: Each shipment is insured to cover any possible damages it may sustain before reaching its destination. This feature ensures that clients are financially secure and have little to worry about
• Military and student discounts: When providing contact information about the company, eShip Auto Transport provides additional discounts for military and student customers, making their services cheaper for these categories of people
• Guaranteed pickup dates: The company offers scheduled pickups for clients with tight schedules to help them plan for the transportation phase to commence on the intended date
• Specialized industry solutions: They provide value services to meet the transport needs of delivering many customers’ shipments in one go or to particular industries, such as car dealers and relocation service providers

Pricing & Plans

Like most auto transport companies, they apply a quote-based pricing model to their service. The cost per mile is highly variable and depends on the vehicle’s operability, fuel price, distance, current market rates, and vehicle type. It also depends on your selected shipping method and time of year, as summer is frequently more costly. Customers can get a free quote on their website or by reaching out to a customer executive and getting an approximate idea of the transportation service cost that suits their needs.

The base transportation fee sometimes includes average services; nevertheless, customers require extra services or options for the added amount. These could range from being charged extra fees for faster shipping to having the product transported in an enclosed carrier or having more insurance coverage.

Advantages & Disadvantages

Advantages

• Wide range of vehicles covered: eShip transports various vehicles, such as cars, motorcycles, boats, automobiles, and recreational vehicles. The advantage of flexibility is that customers can transport all vehicles through one company or service provider, making the process easy and efficient
• Vehicle damage-free guarantee: One advantage of using them is that their platinum protection plan guarantees they will cover the repair costs if any damages occur, and the carrier’s deductible does not cover them. This commitment to quality increases confidence among the customers since they are guaranteed that their vehicle will be in the same state as when they left it
• Flexible shipping options: eShip Auto Transport employs customer-oriented delivery mechanisms to ensure the delivery occurs at the client's convenience. Whether a customer requires a rush service or pick-up and delivery within terminals, eShip Auto Transport offers the desired solutions
• Nationwide coverage: They have locations all over the United States, including California, Hawaii, and Alaska, so that customers can transport their vehicles to and from locations of their choice throughout the country. They offer this service from dawn until night across this extensive coverage area, which allows shippers and customers to access and utilize the transport services efficiently
• Rental reimbursement: If your vehicle happens to be delayed 48 hours after the expected arrival date for reasons other than weather conditions or breakdowns, they will offer up to $300 in rental car reimbursements  
• Price lock guarantee: Another benefit of using eShip Auto Transport's services is that they provide a price lock guarantee, meaning that the price stated is the price the customer will pay
• Free storage: When utilizing their services, you gain access to free storage at their local locations. This includes storing a car, RV, boat, or motorcycle. You can contact their representatives to understand which locations are eligible for this service

Disadvantages

No refunds after pickup: Once you pay the deposit amount and a carrier has been picked up, customers are not eligible for a refund. This can be disadvantageous since customers who require cancellation cannot receive their funds back. 

While this company may have one perceived disadvantage, this does not necessarily guarantee the highest quality of service. This is why conducting your own thorough research is essential.

The Customer Experience

The Better Business Bureau does not accredit eShip and has an F rating; however, they have accumulated a 4.3 out of 5 in customer reviews. Unfortunately, they are also on alert by the BBB for falsely advertising an A+ rating. Additionally, they do not have profiles on other customer review websites, such as Trustpilot or G2. On the other hand, they have garnered a 4.1 out of 5 on Google Reviews.

Positive reviews

The dependable service and courteous customer representatives at eShip Auto Transport have earned them praise from satisfied customers. Many people have praised the drivers' professionalism, attention to detail, and prompt and secure delivery of their vehicles. Many customers have complimented the eShip customer support team's directness, honesty, and commitment to effective communication. Customers have also been pleased with the customer service representatives' attempts to offer reasonable prices and safe, prompt transportation.

Negative reviews

eShip Auto Transport customers have expressed discontent with the company, including displeased customer service agents, a lack of responsibility, and transportation damage. Some customers have complained that the corporation did little to help them after receiving damaged or scratched autos. There were complaints regarding the company's failure to provide insurance information or help with claims, and several customers noted that their representatives stopped responding to calls and emails after problems emerged. Some customers complained that their promised reimbursements for late pickups or extra costs never arrived and that communication froze after the first response. Inadequate assistance from eShip meant that customers had to deal with the insurance company directly, which added to their difficulties.

Please note that the views expressed in the reviews and testimonials do not represent the experiences of all eShip customers. Although they may provide helpful insights, conducting your research is important to fill in the gaps in your understanding of the company.

Customer Support

They provide extensive customer support alternatives to help clients throughout the entire process. Fill out a free online auto transport request or contact their eShip toll-free at (800) 906-6909. Talk to their moving or live car transport representatives for a free transport quote, even on Sundays. 

Their corporate and mailing addresses are 7241 NW 43rd Ave., Coconut Creek, Florida 33073, and 241 W Seaview Drive., Marathon, Florida 33050, respectively.

Conclusion

eShip Auto Transport provides an extensive auto transportation series customized to fit many clients’ demands. Their pick-up from door to door, their insurance policies, and the shipping types they offer are handy to various people and organizations. Based on the information gathered, eShip Auto Transport's strengths include efficient customer service and an extended network of transport facilities throughout the United States, which benefit customers who consume their services. The company's expertise and dedication to providing excellent service have garnered acclaim from customers, even if there have been some issues regarding communication and accountability.

If you are unsure if eShip Auto Transport is the best option for your needs, consider comparing them with other major auto transport companies. Use our comparison tool to analyze side-by-side characteristics and features. Also, delve into our blog to better understand the industry at large.

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