PenFed vs Upstart

Pentagon Federal Credit Union (PenFed) was established in 1935 and is headquartered in McLean, Virginia. As the second-largest credit union in the United States, PenFed serves nearly three million members, offering a range of financial products, including auto loans for both purchasing and refinancing vehicles. PenFed's auto loan offerings feature competitive starting Annual Percentage Rates (APRs) ranging from 5.44% for new cars to 6.19% for used cars, with loans up to $150,000 and terms between 36 to 84 months. Unique to PenFed is their online car-buying service, which allows members to find vehicles and potentially receive discounts or rebates when financing through the credit union. Additionally, they offer pre-qualification with a soft credit check, making it easy for potential borrowers to explore their options without impacting their credit scores. Customer feedback highlights the ease of the online application process and the benefits of credit union membership. However, some users note that membership requires an initial deposit and that there are no discounts for automatic payments. Overall, PenFed's auto loans are well-regarded for their favorable rates and member-focused services, appealing particularly to those who leverage their car-buying platform.

Upstart, founded in 2012, is an online lender headquartered in San Mateo, California. The company specializes in auto loan refinancing and leverages AI technology to evaluate borrowers beyond traditional credit scores. This approach considers factors such as income, education, and employment history, making it more accessible for individuals with thin or poor credit profiles. Upstart's services are online, offering a convenient and streamlined application process. Key features include flexible loan terms ranging from 24 to 84 months, loan amounts between $3,000 and $60,000, and competitive APRs starting at 5.61% but varying by state. The platform does not charge upfront fees, prepayment penalties, or origination fees unless specific conditions like repossession or late payments occur. One of Upstart's unique aspects is their ability to prequalify borrowers without impacting their credit scores. However, the platform does not offer purchase loans for new or used cars or allow co-borrowers or co-signers. Despite these limitations, Upstart's innovative underwriting process has garnered positive feedback for their inclusivity and efficiency. Upstart has been accredited by the Better Business Bureau since 2015 and holds a high Trustpilot score, indicating intense customer satisfaction. Upstart's AI-driven approach and flexible terms make them a compelling option worth exploring further for those seeking to refinance their auto loans.