ManageEngine Malware Protection Plus Review: AI-Powered Endpoint Security

Company Overview

ManageEngine, a division of Zoho Corp., provides a broad portfolio of over 60 enterprise IT tools spanning device management, security, identity, and service operations. In 2023, they introduced Malware Protection Plus, a next-generation antivirus module integrated into their Endpoint Central platform. This addition reflects ManageEngine’s strategy of building in-house capabilities that evolve alongside modern IT requirements, particularly within unified endpoint management (UEM).

The platform is tailored for business and enterprise environments rather than individual consumers. It supports both on-premises and cloud-hosted deployments, appealing to organizations with varying infrastructure needs—from small IT teams to global enterprises and Managed Service Providers (MSPs). With a substantial global presence, ManageEngine reports tens of thousands of business clients, including a notable share of Fortune 500 companies. Their solutions have received industry recognition, including inclusion in Gartner’s Magic Quadrant for UEM and a TrustRadius Top Rated award in 2023.

Malware Protection Plus is not a standalone antivirus, but an optional module designed to integrate within existing corporate IT setups. It leverages a combination of AI, real-time behavioral analytics, machine learning, and neural network techniques to defend against advanced threats, including the detection of unknown threats. However, as of 2025, the software has not undergone independent evaluation by labs like AV-Test or AV-Comparatives. While adoption is growing, some organizations may choose to run it alongside other security tools until further third-party validation emerges.

Features & Services

AI-powered threat detection: Uses machine learning and deep learning models to detect both known and unknown malware patterns in real time. This behavior-based analysis helps identify zero-day threats, fileless attacks, and anomalies that traditional antivirus solutions may miss

• Behavior and signature analysis: Combines classic signature-based scanning with behavioral monitoring to improve detection accuracy. By observing process behavior and system changes, the system can flag and stop suspicious activity, even when no signature exists
• Real-time containment: When malware is detected, the endpoint is instantly isolated from the network. This stops the threat from spreading to other systems and halts malicious processes on the infected device
• Ransomware defense with rollback: Actively detects ransomware activity and neutralizes it mid-encryption. It also includes a rollback feature that restores files to their state before the attack, minimizing data loss and disruption
• Memory exploit prevention: Prevents attackers from exploiting unpatched software vulnerabilities. The module watches for in-memory threats like buffer overflows and code injections in system memory and blocks them before execution
• Automated remediation: Offers remote, one-click tools to disinfect, remove malware, and roll back harmful changes. The system can restore affected system files, terminate malicious processes, and repair registry entries with minimal manual effort
• Forensic analysis and visibility: Provides detailed incident timelines, attack patterns, and root cause tracing. It integrates MITRE ATT&CK techniques and logs Indicators of Compromise (IOCs) for post-infection analysis and future threat mitigation
• Lightweight agent footprint: Designed to be resource-efficient, the agent reportedly uses less than 1% of system bandwidth. It offers strong protection with minimal impact on system performance, even at scale
• Unified endpoint integration: As part of Endpoint Central, the antivirus module works seamlessly with patch management, device control, and software deployment tools. Admins can manage all aspects of endpoint security from a single dashboard

Plans & Pricing

ManageEngine offers transparent, scalable pricing for Endpoint Central and its Malware Protection Plus add-on, designed to suit organizations of different sizes and infrastructures. The platform is available in both cloud and on-premise deployments, with flexible licensing options that include annual subscriptions and perpetual licenses.

For smaller teams or those just getting started, a completely free edition of Endpoint Central is available. This version supports up to 25 endpoints and includes essential management features along with access to the Malware Protection Plus module, making it ideal for small businesses or test environments.

The paid versions of Endpoint Central are offered in multiple tiers, including Professional, Enterprise, UEM (Unified Endpoint Management), and Security editions. Pricing for the Professional edition starts at $795 per year for 50 endpoints, with higher-tier editions scaling up in cost as additional features are included, such as security hardening, remote control, and vulnerability assessments.

Malware Protection Plus, which adds next-gen antivirus and behavioral threat protection to Endpoint Central, is available as an add-on across all deployments. Pricing varies by the number of workstations and the selected licensing model. Subscription plans are available for both cloud and on-premise setups, including considerations for a distribution server, while perpetual licenses require a one-time fee plus an annual maintenance charge. For example, Malware Protection Plus for 50 endpoints starts at $495 per year under the subscription model, or $1,238 upfront for a perpetual license.

Cloud-based deployments follow a pay-as-you-go model, with monthly and annual billing options. These plans are well-suited to organizations seeking a simplified setup with automatic updates and minimal infrastructure requirements. On-premise installations offer more control and customization and are available under both subscription and perpetual licensing models.

Additional modules, such as ransomware protection, are offered separately. Features like technician access, failover support, and localization may also incur added costs. While core pricing is published online for common tiers, ManageEngine encourages businesses to reach out directly for a tailored quote, particularly for large-scale deployments or enterprise needs. A 30-day free trial is available, granting full access to Endpoint Central and its security features, allowing teams to explore the platform before committing.

Advantages

• Centralized platform for IT and security: Manage endpoints and antivirus from a single console, no need to switch between tools
• Integrated patching and malware scanning: Deploy updates and run antivirus scans in the same workflow, improving response time
• AI-powered threat detection: Uses behavior analysis and machine learning to catch both known and unknown malware
• Built-in ransomware rollback: Automatically restores files to their original state after ransomware encryption
• Low system resource usage: The endpoint agent is lightweight, with under 1% bandwidth use on average
• Flexible licensing options: Choose between subscription or perpetual licenses, based on your budget strategy
• Free edition for small teams: Secure up to 25 devices at no cost—ideal for small businesses or testing
• Extensive support and documentation: Offers 24/7 support, help guides, webinars, and an active community forum
• Scalable IT toolkit under one roof: Bundle antivirus with patching, remote control, device management, and more

Disadvantages

• Extra antivirus needed for non-Windows: NGAV only supports Windows; no antivirus for macOS or Linux endpoints. Mixed-OS environments must use other tools, breaking the single-console vision
• Steep learning curve for new users: Initial setup and configuration can be complex and time-consuming, and the UI/UX feels dated to some users and may require extra training
• Lacks full EPP suite features: No built-in firewall, VPN, anti-spam, or email protection
• Add-ons may increase cost: Advanced features like USB control, DLP, or failover support require extra licensing
• No independent antivirus certifications yet: Malware Protection Plus hasn’t been tested by AV-Test or AV-Comparatives

User Experience

While this specific ManageEngine product doesn't have a separate page on review websites, Endpoint Central does, and can give us some insight into how people view their products in general. On G2 and Capterra, ManageEngine Endpoint Central holds a 4.6 out of 5 stars, with around 71% of users giving them a full 5-star rating.

Positive feedback

Many users praise Endpoint Central for consolidating multiple IT management tasks into a single, centralized console. The ability to handle patch management, remote support, software deployment, and malware protection from one interface is frequently highlighted as a major time-saver. Reviewers also appreciate the platform’s automation capabilities, particularly for deploying OS and third-party patches, and its seamless integration with Microsoft and other ecosystems. The antivirus module earns positive feedback for being lightweight, minimally intrusive, and effective without triggering unnecessary alerts.

The platform is also well-regarded for its scalability and customizability. IT teams value the ability to tailor scripts, workflows, and policies to suit different environments, whether managing a few devices or several thousand. Admins mention that once the initial learning curve is overcome, daily use is smooth and efficient. Additionally, many mid-sized businesses and MSPs find the pricing fair relative to the broad functionality, especially with the availability of a free tier and fully featured trial.

Critical feedback

Some users report a steep learning curve during the initial setup phase, especially for on-premises deployments. Tasks like configuring the server, installing endpoint agents, and adjusting system policies can be time-consuming. The interface is functional but described by some as dated and overly complex, requiring extra clicks and familiarity to navigate effectively. This can slow down onboarding for new IT teams unfamiliar with the platform.

There are also occasional concerns about support responsiveness and performance at scale. While many users find the help resources useful, others have experienced delays from standard support or found they needed to escalate issues to get timely resolutions. Performance bottlenecks have been reported for very large environments, especially in reporting and remote control tools. Additionally, some features, particularly antivirus and patching, are less robust for Mac, Linux, and mobile devices. For companies with diverse device fleets, this could create coverage gaps that require supplementary tools.

ManageEngine has demonstrated a consistent commitment to product evolution and customer responsiveness. They release regular updates that often address emerging threats and user requests, including the strategic rollout of Malware Protection Plus in response to the growing need for integrated antivirus. The company has also shown strong security accountability, swiftly patching vulnerabilities and coordinating with agencies when needed.

Customer Support

ManageEngine offers two main tiers of customer support for Endpoint Central and Malware Protection Plus: Classic (standard) and Premium. Classic support is included with all licenses and provides email and live chat assistance during business hours, along with access to product updates, knowledge base articles, and documentation. Premium support, available for an additional fee, offers 24/7 access via phone, faster response times, and a dedicated support contact, ideal for enterprises with mission-critical deployments.

Support is accessible through multiple channels, including email, live chat, ticket submission, and regional phone lines. ManageEngine also provides extensive self-help resources such as user guides, webinars, and community forums (PitStop), as well as optional training and certification programs. This layered support model helps both small teams and large IT departments find the level of assistance they need, whether through direct help or self-service.

Conclusion

ManageEngine Malware Protection Plus offers a compelling mix of next-gen antivirus and unified endpoint management, ideal for businesses looking to consolidate their IT tools. Its AI-driven threat detection, ransomware rollback, and seamless integration with patching and device control help reduce complexity while enhancing security posture. Flexible licensing options, including a free tier and perpetual license, along with strong user reviews, make it especially appealing to mid-sized organizations and MSPs.

That said, there are limitations. The antivirus component supports only Windows endpoints, which could be a drawback for companies with mixed OS environments. New users may also face a learning curve due to the product’s depth and breadth, especially during setup. And for teams that only need basic antivirus protection without broader IT management capabilities, the full Endpoint Central package might be more than necessary.

Overall, Malware Protection Plus is a strong fit for IT teams seeking a scalable, all-in-one platform that combines antivirus with broader infrastructure management. Its integration across tools, proactive threat features, and competitive pricing make it a valuable solution for businesses ready to invest in centralized security and operations. To explore how it compares with other business antivirus tools, visit our reviews page, check out our detailed blog insights, or browse head-to-head comparisons to find the right fit for your organization.